Amanda Smith
Lawton,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Referral Management
CCMH
05.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Streamlined referral management processes, resulting in reduced wait times for patients.
- Built professional relationships with service providers.
- Partnered with other departments to provide top-notch service to clients.
- Collaborated with medical professionals to ensure proper documentation was obtained for all referrals.
- Maintained accurate records of referrals, ensuring smooth communication between healthcare providers.
Patient Service Representative
SWMC
02.2021 - 04.2022
- Took copayments and compiled daily financial records.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Handled customer service inquiries in person, via telephone and through email.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Investigated insurance claims denials and appeals.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
Pharmacy Technician
Walgreens
01.2018 - 02.2021
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Associate of Science - Business Administration And Management
College America
Colorado Springs, CONo Degree - Pharmacy Technology
Great Plains Technology Center
Lawton, OK01.2018
Skills
- Physician Authorizations
- Pre-Authorizations
- Database Management
- Insurance Verification
- Appointment Scheduling
- Attention to detail
- Organizational skills
- Interpersonal skills
- Professionalism
- Confidentiality adherence
- Customer service
- Medical terminology knowledge
- Multitasking capabilities
- Empathy and compassion
- Quality assurance
- Conflict resolution
- Time management
- Critical thinking
- Team collaboration
- Decision-making
- Effective communication
- Resourcefulness
- Problem-solving abilities
- Active listening
- Medical Terminology
- Administrative Support
Timeline
Referral Management
CCMH
05.2022 - Current
Patient Service Representative
SWMC
02.2021 - 04.2022
Pharmacy Technician
Walgreens
01.2018 - 02.2021
Associate of Science - Business Administration And Management
College America
No Degree - Pharmacy Technology
Great Plains Technology Center
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