Juan Vela
Cedar Hill
Summary
Dynamic professional with experience at UT Southwestern Medical Center, excelling in insurance verification and patient referrals. Proven ability to enhance team performance through collaboration and problem-solving. Detail-oriented and committed to maintaining confidentiality while driving efficiency in healthcare operations. Recognized for fostering strong relationships and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Referral Management Clerk
Ut Southwestern Medical Center
Dallas, TX
08.2022 - 03.2026
- Managed patient referrals, ensuring timely communication between departments.
- Processed referral documentation with attention to detail and accuracy.
- Coordinated with healthcare providers to verify insurance eligibility for patients.
- Maintained referral tracking system to streamline workflow and improve efficiency.
Store Manager
Quikset Jewelry & Watch Repair
Dallas, TX
11.2018 - 08.2022
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Developed promotional strategies, increasing customer engagement and driving sales growth.
Apartment Maintenance Technician
Apartment Pros "the Staffing Specialist"
Bedford, TX
03.2012 - 11.2018
- Executed routine inspections of apartments to identify maintenance requirements and uphold safety standards.
- Executed plumbing repairs, including leak fixes and fixture replacements, to ensure tenant satisfaction.
- Facilitated HVAC system maintenance to enhance operational efficiency and resident comfort.
- Executed timely responses to work orders, prioritizing tasks to ensure minimal disruption for tenants.
- Partnered with property management to devise and implement preventative maintenance strategies.
- Optimized inventory management processes for maintenance supplies to enhance efficiency and reduce waste.
- Guided junior technicians to enhance team performance through targeted skill development and knowledge sharing.
- Facilitated preparation of vacant units for new occupants through comprehensive cleaning, painting, minor repairs, and appliance installation.
- Cultivated strong relationships with tenants by facilitating courteous interactions and efficiently resolving maintenance requests.
- Exhibited expertise in diagnosing mechanical issues utilizing multimeters, pressure gauges, and diagnostic software applications.
- Enhanced tenant satisfaction by proactively addressing and resolving maintenance issues.
Education
High School Diploma -
Mountain View College
Dallas, TXSkills
- Pre-authorizations
- Physician authorizations
- Insurance verification
- Confidentiality adherence
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Verbal and written communication
- Detail-oriented
Timeline
Referral Management Clerk
Ut Southwestern Medical Center
08.2022 - 03.2026
Store Manager
Quikset Jewelry & Watch Repair
11.2018 - 08.2022
Apartment Maintenance Technician
Apartment Pros "the Staffing Specialist"
03.2012 - 11.2018
High School Diploma -
Mountain View College