AMANDA SMITH
Perry,NY
Summary
Experienced and organized medical administrator with a strong foundation in records management. Proficient in billing and collection procedures, as well as medical terminology. Excellent analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Known for responsibility, punctuality, and productivity even when working with little to no supervision. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wyoming County Community Hospital
10.2022 - 03.2024
- Scheduling appointments, obtaining blood samples, performing data entry, measuring vital signs, and preparing exam rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Teachers Aide
CA Boces
09.2021 - 10.2022
- Helping students with daily activities, preparing educational materials, managing classroom arrangements, and documenting student progress.
Customer Service Representative
Coast Professional Inc.
01.2019 - 01.2020
- Skip-tracing debtors, handling collection calls, negotiating payments, documenting interactions, and following company policies.
CNA
Absolute Care Of Aurora Park
01.2011 - 05.2015
- Assisting residents in daily living activities, bathing, dressing, toileting, transporting residents, and helping with meals.
Customer Representative
Outsource Receivables Management
02.2009 - 01.2010
- Welcoming customers, assisting them, cash handling, receiving merchandise, assisting with merchandising and stock replenishment.
Cashier
Darien Lake
07.2007 - 08.2007
- Being friendly and patient with customers, ringing up sales, answering customer questions, maintaining a clean checkout, collecting payments, issuing receipts, and tracking transactions.
Education
General Studies -
Genesee Community College
High School Diploma -
Attica Central School
2008
Certification
RRP lead certified, 07/31/08
Training
10/01/22, 03/31/24, Warsaw, NY, Schedule appointments, Obtain blood samples, Perform data entry, Measure and record vital signs, Clean exam rooms, Answer phone calls, Contact insurance company to get verification of procedure patient needs, Prepare rooms for specific pressure being performed
Timeline
Medical Assistant
Wyoming County Community Hospital
10.2022 - 03.2024
Teachers Aide
CA Boces
09.2021 - 10.2022
Customer Service Representative
Coast Professional Inc.
01.2019 - 01.2020
CNA
Absolute Care Of Aurora Park
01.2011 - 05.2015
Customer Representative
Outsource Receivables Management
02.2009 - 01.2010
Cashier
Darien Lake
07.2007 - 08.2007
General Studies -
Genesee Community College
High School Diploma -
Attica Central School
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