Thacha C. Hernandez
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bosley
03.2022 - 11.2024
- Streamlined patient experiences by managing appointments and organizing medical records efficiently.
- Boosted clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care through accurate documentation of medical histories and vital signs.
- Ensured patient safety and comfort during examinations by addressing concerns and answering questions promptly.
Marketing Assistant
Doctors Without Borders
01.2022 - 02.2022
- Prepared patients for examinations and treatments, ensuring comfort and understanding.
- Set up exam and treatment rooms with required instruments and supplies.
- Assisted doctor during surgeries, maintaining focus on precision and efficiency.
- Accompanied patients to examination and procedure rooms, providing support throughout.
- Maintained cleanliness and organization of treatment rooms at end of workday.
- Communicated pre- and post-surgery instructions to patients, guiding them effectively.
- Participated in daily training sessions to enhance skills and knowledge.
- Collaborated in team meetings to strategize on complaint management and marketing initiatives.
Central Supply Clerk
Deanwood Rehab And Wellness Center
01.2020 - 01.2021
- Maintained property under standard property book system and reviewed records regularly for clarity and accuracy
- Coordinated preventive, predictive, and corrective maintenance on unit equipment
- Organized timely and efficient resupplies for unit personnel
- Processed incoming shipments of inventory and equipment and staged for routing to unit destinations
- Unpacked and stored deliveries quickly to maintain an efficient environment.
- Streamlined inventory management by implementing an efficient organization system for medical supplies.
- Enhanced order accuracy by verifying and updating supply data in the inventory database regularly.
Bartender
Clarion hotel
06.2019 - 12.2019
- Provided friendly and formal customer service by building a rapport with guests
- Prepared tables for customer use, including rearranging seating and accommodations for large groups
- Make customers drinks ect..
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Receptionist
Bella moda salon, The Wharf Washington
05.2017 - 01.2018
- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming appointments via phone and email
- Processing transactions (cash and credit cards) and issuing receipts.
Education
Bachelor of Science - Register Nurse
Morgan State University
Baltimore, MD05-2026
Medical Assistant Certificate -
Brightwood College
Beltsville, MD2017
Skills
- ADMINISTRATIVE SKILLS
- Bilingual (French/Creole) Insurance Verifications Patient Scheduling
- Patient interview, patient referral, overview, data entry: 40 WPN
- Time management
- Medical terminology
CLINICAL SKILLS
- EKG Urinalysis Aseptic Technique
- Snellen Eye Test Vital Signs (T, P, R, BP) Phlebotomy
- Injections Glucose testing Throat Swab
Certification
Registered Medical Assistant through the A.M.T. Certified CPR/ First Aid through the American Heart Association 2017
Accomplishments
- dean's list GPA 3.99
Timeline
Medical Assistant
Bosley
03.2022 - 11.2024
Marketing Assistant
Doctors Without Borders
01.2022 - 02.2022
Central Supply Clerk
Deanwood Rehab And Wellness Center
01.2020 - 01.2021
Bartender
Clarion hotel
06.2019 - 12.2019
Receptionist
Bella moda salon, The Wharf Washington
05.2017 - 01.2018
Bachelor of Science - Register Nurse
Morgan State University
Medical Assistant Certificate -
Brightwood College
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