AMANDA SMITH
Corona
Summary
Detail-oriented professional recognized for exceptional communication, interpersonal, and creative thinking skills. Committed to leveraging these abilities to contribute effectively to organizational success. Known for a strong work ethic and reliability, consistently praised by peers for dedication and performance. Eager to support the company in achieving its goals through innovative solutions and collaborative efforts.
Overview
14
14
years of professional experience
Work History
Supervisor
ARS Heating and Air
Irvine, CA
03.2013 - Current
- Managing the workflow of employees, creating team schedules and delegating tasks.
- Training and onboarding new hires to make sure they understand their roles.
- Setting goals for workers and making sure they comply with the company's plans and vision.
- Set performance goals for staff members and helped teams meet important deadlines.
Customer Service Representative
Record Flow Medical Call Center
Santa Ana
02.2014 - 05.2014
- Answered customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Help to train new employees and inform them about the company's customer management policies.
- Called about eighty medical facilities a day.
- Daily data entry.
Customer Service Representative
Direct TV Call Center
Los Angeles
08.2011 - 02.2013
- Resolved product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem selecting and explaining the best solution to solve the problem.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Utilized automated systems to log and retrieve call information.
Education
High School Diploma -
Riverside Community College
Riverside, CA01.2012
High School Diploma - undefined
Charter Oak High School
Covina, CA01.2007
Skills
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Resolving Complaints
- Supervising Employees
- Dispatching Workers
- Leadership
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
Languages
English
Timeline
Customer Service Representative
Record Flow Medical Call Center
02.2014 - 05.2014
Supervisor
ARS Heating and Air
03.2013 - Current
Customer Service Representative
Direct TV Call Center
08.2011 - 02.2013
High School Diploma - undefined
Charter Oak High School
High School Diploma -
Riverside Community College