Amanda Smith
Blue Mountain,MS
Summary
Dedicated professional with experience in cash handling and payment processing. Known for attention to detail and conflict resolution skills, ensuring seamless transactions and customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front End Associate
Walmart
New Albany, Mississippi
10.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed cash, credit, and electronic payments accurately, ensuring seamless transactions.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Utilized point-of-sale system to scan merchandise, providing accurate totals for customer purchases.
- Resolved customer complaints professionally to maintain a positive shopping environment.
- Worked with front-end staff to assist customers and improve overall service experience.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Commercial Janitorial Cleaner
Union County Health And Rehab
New Albany, Mississippi
07.2024 - 12.2025
- Cleaned and sanitized patient rooms following health and safety protocols.
- Ensured cleanliness in common areas, promoting resident comfort and hygiene.
- Operated cleaning equipment such as floor buffers and vacuums safely.
- Disposed of waste materials according to health regulations and facility guidelines.
- Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
- Regularly disinfected high-touch surfaces, minimizing risk of infection transmission.
- Managed inventory of cleaning supplies, ensuring consistent availability for efficient operations.
- Sanitized restrooms with approved chemicals according to schedule.
Cashier
Stokes Market
New Albany, Mississippi
04.2022 - 01.2025
- Processed cash, credit, and electronic payments accurately, ensuring customer satisfaction.
- Coordinated with team members to maintain efficient store operations during peak hours.
- Tracked inventory levels at the register and reported restock needs proactively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Carried out specific tasks from management to ensure workflow efficiency.
Bilingual CSR
R&b Furniture
New Albany, Mississippi
05.2023 - 05.2024
- Facilitated bilingual communication, improving customer service experiences and satisfaction.
- Processed orders and returns in a timely manner using internal systems.
- Provided product knowledge to customers, ensuring informed purchasing decisions.
- Collaborated with team members to resolve customer issues swiftly.
- Maintained accurate records of customer interactions and transactions daily.
- Guided customers on care and maintenance of furniture products, promoting informed usage and longevity.
- Supported promotional events by engaging with customers in multiple languages.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Researched complex inquiries using available resources such as manuals, online databases and contact lists.
- Explained product features, benefits, warranties and services in both languages while upselling additional products or services.
- Provided timely updates to customers via phone, email, or chat regarding order status and addressed product inquiries.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
Bilingual CSR
First Metropolitan Financial Services
New Albany, Mississippi
04.2020 - 02.2023
- Processed and finalized loan applications for clients
- Collected and documented loan applications from customers to ensure thorough processing.
- Collected payments over the phone or in person
- File all documents
- Managed bilingual communication to enhance customer service experiences.
- Collaborated with team members to resolve customer issues swiftly.
- Maintained accurate records of customer interactions and transactions to support effective communication and service quality.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
- Analyzed call logs to identify improvement areas based on customer feedback, enhancing overall service delivery.
Line Operator
Ashley Furniture Warehouse
Ripley, Mississippi
10.2014 - 06.2019
- Operated machinery to assemble products, ensuring efficiency and accuracy in production.
- Maintained a clean and organized work area to ensure safety compliance.
- Inspected finished products for quality assurance before packaging.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Followed standard operating procedures while performing tasks on the assembly line.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Built and packaged products to comply with multiple work orders and deadlines.
- Collaborated with team to enhance line productivity and consistently meet deadlines.
- Operated machinery such as drills, saws and presses to assemble parts.
- Sorted materials by type and placed them on designated racks and shelves.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Trained new employees on assembly techniques, facilitating smooth onboarding and skill development.
Education
High School Diploma -
Blue Mountain High
Blue Mountain, MS05-2007
Skills
- Point-of-sale operation
- Transaction processing
- Cash handling
- Payment accuracy
- Customer service
- Retail sales
- Transaction management
- Inventory management
- Record keeping
- Safety compliance
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Bilingual communication
- Professional demeanor
Languages
English
Professional
Spanish
Professional
Timeline
Front End Associate
Walmart
10.2025 - Current
Commercial Janitorial Cleaner
Union County Health And Rehab
07.2024 - 12.2025
Bilingual CSR
R&b Furniture
05.2023 - 05.2024
Cashier
Stokes Market
04.2022 - 01.2025
Bilingual CSR
First Metropolitan Financial Services
04.2020 - 02.2023
Line Operator
Ashley Furniture Warehouse
10.2014 - 06.2019
High School Diploma -
Blue Mountain High