Ja'zaria Towe
Abettercare4Yourpet
Lehigh Acres,FL
1
Language
4
years of professional experience
Professional in retail sector with keen focus on delivering excellent customer experiences and maintaining store standards. Proven ability to thrive in fast-paced environments while collaborating with team members to achieve business goals. Reliable and adaptable, with strong communication and multitasking skills.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Knowledge of inventory management and visual merchandising to support sales goals.
Work History
Front End Associate
10 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated customer transactions efficiently using point-of-sale systems.
- Organized merchandise displays to enhance product visibility and drive sales.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Monitored inventory levels and assisted in restocking items to ensure availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Volunteer
2 Years- Assisted in organizing community events, enhancing participant engagement and outreach efforts.
- Provided support to team members during workshops, fostering collaboration and knowledge sharing.
- Adapted to diverse tasks quickly, ensuring smooth operations across various volunteer initiatives.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Increased cultural awareness with organization of multicultural festivals.
- Assisted with special events and programs.
- Trained new volunteers on organizational policies and procedures, promoting consistency in operations.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated community outreach programs, enhancing engagement and participation among local residents.
- Exhibited excellent communications and customer service relations skills.
- Promoted physical activity and health, leading by example and participating in community sports leagues.
Customer Service Representative
4 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently, ensuring customer satisfaction.
- Educated clients on pet care products and services, enhancing overall service experience.
- Collaborated with team members to streamline workflow processes and improve operational efficiency.
- Maintained comprehensive knowledge of company policies and procedures to address customer needs effectively.
- Handled high-volume calls while maintaining professionalism and accuracy in information delivery.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Developmental Psychology
- Honor Roll 1st & 2nd semester 2025
- Awarded Summa Cum Laude
- 3.74 GPA
Skills
Customer service
Point-of-sale efficiency
Product restocking
Team collaboration
Product placement strategy
Point-of-sale operation
Time management
Team contribution
Client engagement
Strong work ethic
Patience and resilience
Languages
American Sign Language
Limited Working
Timeline
Front End Associate
HomeSense
10.2025 - CurrentRead More
Volunteer
Gateway High School
08.2024 - CurrentRead More
Customer Service Representative
Abettercare4Yourpet
04.2022 - CurrentRead More
Gateway High School
No Degree from Developmental Psychology
Read More