Angela Ward
Broken Bow,OK
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
9
9
years of professional experience
1993
1993
years of post-secondary education
Work History
Front End Associate
Walmart
Idabel, Oklahoma
11.2024 - Current
- Assisted customers with product inquiries and provided exceptional service.
- Organized merchandise displays to enhance product visibility and accessibility.
- Operated cash registers and processed transactions efficiently and accuratelyb
- Operated cash registers and processed transactions efficiently and accurately.
- Greeted customers warmly upon arrival and identified their needs.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Assisted customers with self-checkout processes and troubleshooting any issues.
Account manager/Branch Manager
Empire Finance
Idabel, OK
03.2022 - 11.2024
- Managed client relationships to ensure satisfaction and retention.
- Coordinated account strategies with internal teams for effective service delivery.
- Conducted regular account reviews to understand client needs and expectations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Assisted in managing daily branch operations and customer service activities.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Provided assistance during audits conducted by external auditors.
- Performed daily reconciliation of accounts receivable and payable reports.
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with clients through regular communication.
- Maintained accurate records of all customer interactions in the CRM system.
Host /Food and Beverage Cashier
Choctaw Casino
Broken Bow, OK
08.2016 - 03.2022
- Welcomed guests and ensured smooth entry experience.
- Managed reservations and seating arrangements efficiently.
- Provided information about casino amenities and events.
- Assisted in resolving guest inquiries and complaints promptly.
- Monitored dining area for cleanliness and orderliness.
- Trained new hosts on operational procedures and standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
Education
Skills
- Customer service
- Point-of-sale operation
- Transaction processing
- Visual merchandising
Timeline
Front End Associate - Walmart
11.2024 - Current
Account manager/Branch Manager - Empire Finance
03.2022 - 11.2024
Host /Food and Beverage Cashier - Choctaw Casino
08.2016 - 03.2022
Broken Bow High - ,