Amanda Smith
Lakeview
Summary
Dynamic Security Inc. trained and mentored staff while enhancing incident reporting and crisis management protocols. A skilled security officer with expertise in CCTV surveillance and a commitment to fostering a safe environment, I effectively collaborated with law enforcement, ensuring swift resolutions to security breaches and maintaining high standards of safety and service.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Dynamic Security Inc
Birmingham, AL
05.2019 - 05.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded to incidents and emergencies, implementing protocols for crisis management.
- Conducted regular patrols, identifying potential security risks and vulnerabilities.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
- Trained new staff on safety procedures and emergency response protocols.
- Developed and maintained incident reporting systems to track security breaches effectively.
- Implemented access control measures, ensuring only authorized personnel entered restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Key Holder Supervisor
Dollar General Store
Brookwood, AL
02.2006 - 07.2010
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Monitored cash handling processes, ensuring adherence to security protocols and reducing discrepancies.
- Coordinated staff schedules, optimizing labor resources to meet peak customer demand efficiently.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for all patrons.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Education
GED -
West Blocton High School
West Blocton, AL09-2025
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Certification
- Licensed security - 2027
Timeline
Security Officer
Dynamic Security Inc
05.2019 - 05.2025
Key Holder Supervisor
Dollar General Store
02.2006 - 07.2010
GED -
West Blocton High School