Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Amanda Sneed

Cashiers,NC

Summary

Dynamic customer service professional with a proven track record at Freeman Gas, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, consistently delivering satisfactory solutions. My commitment to fostering team development and maintaining service excellence drives repeat business and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Freeman Gas
Cashiers, NC
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Barista/manager

Buck’s Coffee Cafe
Cashiers, NC
03.2021 - 01.2024
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Cashier/server/barista

Harrahs Cherokee Casino and Resort
Cherokee, NC
08.2013 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Shoney's Restaurant
Clyde, NC
01.2011 - 01.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelors - Illustration

Rocky Mountain College of Art And Design
Denver, CO
12.2022

Associate Of Arts And Sciences -

Haywood Early College
Clyde, NC
05.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Digital illustration
  • Traditional drawing
  • 2D design
  • Commission requests

Timeline

Customer Service Representative

Freeman Gas
01.2024 - Current

Barista/manager

Buck’s Coffee Cafe
03.2021 - 01.2024

Cashier/server/barista

Harrahs Cherokee Casino and Resort
08.2013 - 03.2021

Server

Shoney's Restaurant
01.2011 - 01.2012

Bachelors - Illustration

Rocky Mountain College of Art And Design

Associate Of Arts And Sciences -

Haywood Early College
Amanda Sneed