AMANDA SOMMERS
Conway,AR
Summary
Organized professional with extensive experience in customer and administrative support. Proven ability to excel in fast-paced environments while achieving high customer satisfaction rates. Strong skills in communication, compliance, and project coordination, with a focus on multitasking and detail orientation. Expertise in conflict resolution and customer relationship management, leading to positive client outcomes.
Overview
10
10
years of professional experience
Work History
Service Writer
River Valley Tractor
North Little Rock, AR
02.2024 - Current
- Earned the dealership's first 100% Pied Piper review score, highlighting outstanding customer service.
- Acted as the primary point of contact between customers and service technicians, ensuring transparent communication about repairs, estimates, and timelines.
- Opened and managed detailed work orders, documenting labor, parts, and customer concerns.
- Dispatched service technicians and coordinated equipment pick-up and delivery schedules.
- Collaborated with sales, parts, and warranty teams to streamline customer service and improve operational efficiency.
- Contributed to ongoing process improvements that enhanced department productivity and customer satisfaction.
Account Manager II
Novatae Management
Remote
01.2023 - 02.2024
- Audited and reviewed certificates of insurance for compliance with state and federal regulations.
- Provided consultative guidance to clients regarding policy requirements, documentation, and compliance processes.
- Served as a liaison between clients and underwriting.
- Enhanced internal workflows and documentation processes, reducing turnaround times, and improving accuracy.
Desktop Technician
Tritechne Inc.
Conway, AR
06.2022 - 01.2023
- Cataloged and organized high-volume image files and technical documentation for client projects.
- Monitored and updated project timelines in Excel to ensure real-time reporting and status accuracy.
- Provided remote administrative support, facilitating consistent project delivery, and efficient collaboration.
Eligibility Specialist (Contract)
Iconma / Maximus
Remote
01.2022 - 05.2022
- Processed applications for public assistance programs, verifying eligibility based on financial and supporting documentation.
- Maintained up-to-date knowledge of federal and state guidelines to ensure accuracy in eligibility decisions.
- Worked collaboratively with team members to resolve applicant issues and expedite delivery.
Customer Service Specialist (Contract)
ASAP Personnel | Conway Corp
Conway, AR
06.2021 - 10.2021
- Handled a high volume of customer inquiries with professionalism and empathy in person and over the phone.
- Resolved service issues efficiently, ensuring a high level of customer satisfaction.
- Processed payments, documented service changes, and maintained organized customer records.
- Answered incoming customer inquiries regarding product and service information.
Bankruptcy Claims Analyst
The Wilson Law Group
Little Rock, AR
06.2019 - 07.2020
- Managed and reviewed sensitive legal documents to support bankruptcy filings.
- Handled a high-volume caseload while maintaining confidentiality and data integrity.
- Followed all company procedures to keep data confidential.
Customer Service Agent / Insurance Representative
Boone Ritter Insurance
Cabot & Searcy, AR
06.2015 - 01.2019
- Sold and serviced property and casualty insurance policies for auto and home clients.
- Provided personalized client support, handled claims, and maintained detailed records.
- Communicated regularly with adjusters to ensure the timely resolution of insurance claims.
- Received recognition for consistently exceeding customer service expectations, and maintaining strong client relationships.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Education
Dental Assistant
Eastern College of Health Vocations
Little Rock, AR03-2006
High School Diploma -
Mount Vernon - Enola High School
Mount Vernon, AR05-2005
Skills
- Customer service experience
- Service writing and work order management
- Customer communication
- Data entry
- Scheduling and Dispatch Coordination
- Administrative Support and Documentation
- Cash and Payment Processing
- Microsoft Office
- Multi-line phone systems
- Cross-departmental communication
- Attention to detail
- Phone etiquette
References
References available upon request.
Timeline
Service Writer
River Valley Tractor
02.2024 - Current
Account Manager II
Novatae Management
01.2023 - 02.2024
Desktop Technician
Tritechne Inc.
06.2022 - 01.2023
Eligibility Specialist (Contract)
Iconma / Maximus
01.2022 - 05.2022
Customer Service Specialist (Contract)
ASAP Personnel | Conway Corp
06.2021 - 10.2021
Bankruptcy Claims Analyst
The Wilson Law Group
06.2019 - 07.2020
Customer Service Agent / Insurance Representative
Boone Ritter Insurance
06.2015 - 01.2019
Dental Assistant
Eastern College of Health Vocations
High School Diploma -
Mount Vernon - Enola High School
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