Amanda Soto

• Assign HHAs based on their experience with dementia or TBI care.

• Create schedules that align with patients’ care plans and routines to minimize confusion or disruption.

• Match patients with HHAs based on compatibility, language preferences, and care needs.

• Collaborate with families and healthcare providers to create and update care plans.

• Provide clear instructions to HHAs about patient routines, triggers, and specific needs.

• Provide HHAs with strategies to manage challenging behaviors such as aggression, wandering, or memory loss.

• Arrange training for HHAs on dementia/TBI care techniques, such as redirection and de-escalation.

• Oversee payroll and documentation related to hours worked and patient visits.

• Enhanced patient care by coordinating and scheduling home healthcare services.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Communicated with patients, ensuring that medical information was kept private.
• Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
• Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
• Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.

• Create and maintain nurses’ schedules to ensure adequate coverage for pediatric patients.

• Assign nurses with appropriate skills to patients based on their medical needs.

• Match pediatric patients with nurses based on patient needs and nurse expertise.

• Collaborate with families to understand and accommodate the child’s care requirements.

• Ensure that nurses are informed of specific pediatric care

• Maintain records of patient assignments, care plans, and progress notes.

• Monitor patient outcomes and satisfaction to ensure high-quality care.

• Address complaints or incidents involving patient care.

• Handle scheduling conflicts or last-minute nurse shortages.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work environment .
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Coordinated special projects and managed schedules.