Xiomara Torres
Brooklyn,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
25
25
years of professional experience
Work History
Home Care Coordinator
Anchor Home Health
Brooklyn , NY
12.2023 - Current
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Managed client and family communications, providing updates and addressing concerns promptly.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
Office Manager
Jafri Sinus Surgery
Manhattan , NY
05.2019 - 06.2023
- Schedule and confirm patient appointments
- Insurance verification, obtaining referrals and authorizations for patient's office visit and/or surgeries
- Schedule surgery cases at various surgery centers for approximately 7-10 patients weekly
- Supervise approximately 5-8 staff members to assure patients were followed up on and provided quality care from both staff and doctor
Nanny
Catlett Family
Brooklyn , NY
03.2018 - 06.2022
- Pick up two kids from school
- Help with homework, schedule playdates, light cleaning and cooking
- Take them on trips, outdoor activities and supervise playdates
Medical Secretary/Surgical Coordinator
Murray Hill Medical
Manhattan , NY
10.2015 - 12.2017
- Provide a high level of patient reception
- Responsible for the daily operation of the front desk for 20-25 clinicians
- Responsible for daily clinic patient registration which includes approximately 30-45 patients
- Insurance verification for every scheduled patient which includes obtaining all patient authorizations and/ or referrals
- Preparation of all clinic charts, which includes generating new patient charts and updating existing patient charts
- Answer all calls and distribute messages accordingly
- Scheduling weekly surgeries for an ENT doctor at various ambulatory surgery facilities
Medical Secretary-Speech and Hearing Center
The Brooklyn Hospital Center
Brooklyn , NY
05.2000 - 05.2015
- Provide a high level of patient reception.Responsible for the daily operation of the front desk for 7 clinicians
- Maintain a daily schedule for 7 clinicians, which includes all out patient clinic appointments
- Daily cash management of patient co-payments and petty cash
- Responsible for daily clinic patient registration which includes approximately 20-30 patients
- Insurance verification for every scheduled patient which includes obtaining all patient authorizations and/ or referrals
- Preparation of all clinic charts, which includes generating new patient charts and updating existing patient charts
- Answer all calls and distribute messages accordingly
- Responsible for daily pick up and distribution of all incoming and outgoing mail
- Responsible for departmental office supplies which include order updates
- Provide hearing screenings for all newborns born at The Brooklyn Hospital Center
- Update newborn medical charts
- Prepare newborn hearing screen paperwork and discharge instructions
- Attend monthly off site hospital sponsored hearing screenings
Registrar/Clerk-Admitting Department
The Brooklyn Hospital Center
Brooklyn , NY
01.2000 - 04.2014
- Collect patient information from incoming patients including all insurance information and assist in completion of all admission forms
- Insurance verification and obtaining authorizations/referrals
- Managed bed board
- Assigned beds in respective medical floors
- Completion of death certificates
Education
Certificate of Medical Terminology & ICD Coding -
Long Island University Brooklyn
01.2002
High School Diploma -
Satellite Academy
06.1998
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Outlook
- Adobe
- IDX web scheduler
- Eagle
- Eclipsys
- Thunderbird
- Veriphone Medicaid Verification
- Hypercom Credit Card
- EMR systems (10 years)
- Care Planning
- Medical terminology knowledge
- Scheduling and Staffing
- Home Care Regulations Understanding
- Epic Systems
- Decision-Making
- Employee Work Scheduling
- Staff Scheduling
- Patient Care Assessment
Timeline
Home Care Coordinator
Anchor Home Health
12.2023 - Current
Office Manager
Jafri Sinus Surgery
05.2019 - 06.2023
Nanny
Catlett Family
03.2018 - 06.2022
Medical Secretary/Surgical Coordinator
Murray Hill Medical
10.2015 - 12.2017
Medical Secretary-Speech and Hearing Center
The Brooklyn Hospital Center
05.2000 - 05.2015
Registrar/Clerk-Admitting Department
The Brooklyn Hospital Center
01.2000 - 04.2014
Certificate of Medical Terminology & ICD Coding -
Long Island University Brooklyn
High School Diploma -
Satellite Academy
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