Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Southerland

Springtown,TX

Summary

Highly motivated and experienced entrepreneur passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

Overview

14
14
years of professional experience

Work History

Business Owner

Clean Chic Interiors LLC
09.2016 - 07.2023
    • Detailed cleaning and small interior design projects for residential and commercial clients
    • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
    • Trained and motivated employees to perform daily business functions.
    • Promoted business via social media to generate leads and maximize brand identity.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Office Manager

Window Rangers LLC
05.2016 - 12.2017
    • Created, maintained and updated filing systems for paper and electronic documents.
    • Developed and maintained successful relationships with vendors, suppliers and contractors.
    • Established team priorities, maintained schedules and monitored performance.
    • Coached employees through day-to-day work and complex problems.
    • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.

Marketing Assistant

Catch Fire Marketing
04.2014 - 03.2016
    • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
    • Assisted call-in customers with questions and orders.
    • Contacted prospective customers through phone calls and emails to develop business.
    • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
    • Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
    • Wrote copy for social media posts, promotional emails and other marketing collateral.

Department Manager

JCPenney
11.2011 - 04.2014
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
    • Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
    • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
    • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Lead Cashier

Albertsons
03.2010 - 10.2011
    • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
    • Checked merchandise multiple times during each shift and restocked products when stock ran low.
    • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Lingerie specialist

Victoria Secret
05.2009 - 02.2010
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Certification - Interior Design

QC Design School
Ontario, CA
04.2018

Skills

  • Attention to Detail
  • Team Leadership
  • Verbal and Written Communication
  • Driven and Determined
  • Business Marketing
  • Innovative and Visionary
  • Certified Interior Decorator
  • Home Staging
  • Basic Accounting
  • Customer Service and Assistance

Timeline

Business Owner

Clean Chic Interiors LLC
09.2016 - 07.2023

Office Manager

Window Rangers LLC
05.2016 - 12.2017

Marketing Assistant

Catch Fire Marketing
04.2014 - 03.2016

Department Manager

JCPenney
11.2011 - 04.2014

Lead Cashier

Albertsons
03.2010 - 10.2011

Lingerie specialist

Victoria Secret
05.2009 - 02.2010

Certification - Interior Design

QC Design School

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Amanda Southerland