Amanda Spicer
Portland
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Lloyd Central Compounding Pharmacy
Portland
04.2022 - 09.2025
- This was a multi-step job; I started as a lab clerk and then worked up to Senior Pharmacy Technician.
- Compounded medications according to physician specifications and pharmacy standards.
- Assisted pharmacists in patient consultations regarding medication usage.
- Trained new technicians on compounding procedures and safety protocols.
- Ensured compliance with regulatory guidelines and best practices in pharmacy operations.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Catalog the dates for lab leads, so they know how the various labs are faring.
- Coach new pharmacy techs, and help clean the sterile lab once a month.
- Other duties included taking over in the clerk position to ensure the necessary dishes were adequately cleaned and ready for the next day, or for the next person who needed them.
- Worked closely with pharmacists and front-of-house techs to move patent prescriptions as efficiently as possible, while still falling within the quality-first guidelines.
- Managed inventory levels and ordered supplies to ensure availability.
- Prepared and labeled prescription medications for patient distribution.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Provided information to pharmacists for medication orders and prescription refills.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventory levels, ensuring adequate stock of medication and supplies.
- Entered prescription information into computer databases.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Cashier
Chevron/Extra Mile
Portland
02.2019 - 04.2022
- Processed customer transactions efficiently at Chevron convenience store.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Maintained cleanliness and organization of store displays and checkout area.
- Assisted with inventory management, restocking shelves as needed.
- Utilized point-of-sale systems for transaction processing and reporting.
- Adhered to safety protocols while handling products and equipment in-store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Shift Lead/Supervisor/Certified Trainer
HMS Host Starbucks
Portland
08.2017 - 10.2018
- Supervised daily operations ensuring efficient workflow and team collaboration.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels to maintain product availability and freshness.
- Assisted in scheduling shifts to optimize labor and meet business demands.
- Enforced safety protocols to create a secure working environment for staff.
- Resolved customer complaints promptly to enhance overall guest satisfaction.
- Implemented training programs to develop team skills and improve service quality.
- Coordinated with management to streamline processes and enhance operational efficiency.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Maintained accurate inventory records of products used during shifts.
- Supervised, trained and guided team by coaching on daily activities.
- Monitored quality of product output to ensure it met customer specifications.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Analyzed data from previous shifts to identify trends in production issues or errors.
- Coordinated with other departments regarding materials needed for production runs.
- Identified areas where additional training was required to improve employee performance.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.
- Implemented strategies designed to increase morale among workers; organized events such as team-building exercises.
- Coordinated efficient line changeovers to meet standards and maximize uptime.
- Resolved conflicts between employees in a timely manner.
- Addressed employee grievances promptly; sought assistance from Human Resources if needed.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Observed and monitored utilization of equipment.
- Collaborated with management to identify training needs and skill gaps.
- Supported team members by providing guidance during peak service hours.
- Promoted a positive learning culture within the workplace through engagement activities.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Provided guidance to trainers regarding curriculum design and delivery techniques.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Created and offered additional materials to enhance training.
Education
GED -
PCC
Portland, ORSkills
- Compounding medications
- Medication verification
- Regulatory compliance
- Inventory management
- Quality assurance
- Workflow organization
- Problem solving
- Team training
- Effective communication
- Attention to detail
- HIPAA compliance
- FDA and HIPAA compliance
- Drug inventory control
- Workflow optimization
- Problem-solving skills
- Cash register operations
- Data entry accuracy
Certification
Pharmacy Technician License
Timeline
Senior Pharmacy Technician
Lloyd Central Compounding Pharmacy
04.2022 - 09.2025
Cashier
Chevron/Extra Mile
02.2019 - 04.2022
Shift Lead/Supervisor/Certified Trainer
HMS Host Starbucks
08.2017 - 10.2018
GED -
PCC