Amanda Spohr

• Manage and clean 3 airbnb properties on a day to day basis. Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Resolve conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Manage all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Ensure compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.

House Cleaner

• Ensure interior and exterior spaces are clean and welcoming for guests.
• Careful in managing every cleaning task, including linens, floors, bathrooms, trash removal and all other surfaces, with diligence and in a timely manner.
• Receive frequent positive feedback from guests regarding cleanliness and presentation of the home.
• Provide exceptional customer service by addressing inquiries, concerns, or requests from guests in a timely and satisfactory manner.

• Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
• Maintained a comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
• Contributed to the successful closing of property transactions by maintaining organized and up-to-date contract files.
• Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
• Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.
• Provided reliable support to broker by scheduling appointments, travel arrangements, and managing calendar.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.