Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Amanda Stanley

Monroe,MI

Summary

Service-oriented Duty Manager knowledgeable about scheduling operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 17 years of customer service experience.

Overview

15
15
years of professional experience

Work History

Manager on Duty/Bartender Supervisor

Pete's Garage
Monroe, MI
01.2013 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Developed schedules for up to 40 employees per shift.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Restaurant Server/Bartender

Bd's Mongolian Barbeque
Toledo, OH
09.2010 - 01.2013
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Server Manager

Johnny Rocket's
Monroe, MI
06.2008 - 09.2011
  • Led team of servers to consistently meet customer service and sales targets.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Science - Practical Nursing

Monroe County Community College
Monroe, MI
12.2022

Skills

  • Problem Resolution
  • Managing Operations and Efficiency
  • Process Improvement
  • Performance Management
  • Scheduling and Coordinating
  • Recording Vital Signs
  • Nursing Intervention Evaluations
  • Blood Pressure Measurement
  • Conditions Reporting
  • Call Answering and Assistance
  • Interpersonal Communication Skills
  • Procedure Explanation
  • Cardiopulmonary Resuscitation (CPR)
  • Multi-Tasking and Prioritization
  • Catheter Monitoring
  • Sterile Procedures and Techniques
  • Intramuscular Injections
  • ADLs Assistance
  • Insulin Administration
  • Tracheostomy Care
  • Hygiene Support
  • Seizure Precautions
  • Long-Term Care
  • HIPAA and Confidentiality Compliance
  • Adaptable and Flexible
  • Patient Charting and Reporting
  • Acute Care

Affiliations

National Association for Practical Nurse Education and Service, Inc. (NAPNES)

Studen Nurse Association (SNA)

Timeline

Manager on Duty/Bartender Supervisor

Pete's Garage
01.2013 - Current

Restaurant Server/Bartender

Bd's Mongolian Barbeque
09.2010 - 01.2013

Server Manager

Johnny Rocket's
06.2008 - 09.2011

Associate of Science - Practical Nursing

Monroe County Community College

Similar Profiles

CREATE PROFILE
Amanda Stanley