Amanda Stanley
Eugene
Summary
Dedicated Assistant Property Manager with expertise in resident relations, leasing, and property management. Proven ability to enhance resident satisfaction and maintain occupancy rates through effective communication and conflict resolution.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Assistant Property Manager
Umbrella
Eugene
12.2024 - Current
- Independently manage high-volume administrative, financial, and resident-related operations, supporting overall property performance and operational goals.
- Oversee the full resident lifecycle, including leasing, applications, move-ins, renewals, notices, transfers, and move-outs, ensuring accuracy, compliance, and resident satisfaction.
- Conduct property tours, provide leasing and availability information in person and over the phone, and support marketing efforts to maintain strong occupancy.
- Manage lease renewals from start to finish, including resident communication, documentation, and electronic signatures through tenant technology platforms.
- Prepare, post, and correct 10-day notices, balance-due notices, and rent-related documentation, resolving ledger discrepancies promptly.
- Coordinate with accounting and management to identify and resolve financial issues related to rent, payments, and compliance.
- Handle resident complaints, lease violations, and warnings, maintaining detailed documentation, and adherence to policy.
- Assist with court action requests and legal processes, ensuring proper documentation and procedural compliance.
- Serve as the primary on-site point of contact, resolving issues efficiently, and maintaining positive resident relationships.
- Manage maintenance operations by entering, assigning, and closing work orders in Yardi, coordinating with maintenance teams, and vendors.
- Complete move-in and move-out inspections, unit inspections, 24-hour notices, audits, and renters' insurance verification.
- Plan and coordinate resident events, support advertising initiatives, conduct regular grounds walks, and maintain a visible onsite presence to promote resident engagement and retention.
- Professionally address unauthorized individuals on the property, prioritizing resident safety, and adherence to community policies.
- Open and close the office daily; manage phones, emails, voicemails, and in-office traffic with professionalism and efficiency.
Leasing Consultant
Avenue 5 Residential
Eugene
04.2024 - 12.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained occupancy rates above 95% through effective marketing strategies, and excellent customer service.
- Conducted regular inspections of both the interior and exterior of properties for damage.
Membership Coordinator/ Cashier
Bi-Mart
Stayton
12.2022 - 04.2024
- Oversaw the membership data system to keep information updated and complete.
- Promoted high customer satisfaction by addressing, and occasionally de-escalating, customer issues with knowledgeable and friendly service.
- Handled billing inquiries and payments for a variety of customer needs.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits across various channels.
- Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
Education
High School Diploma -
Stayton High School
Stayton, OR06-2022
Skills
- Proficiency with property management and CRM systems, including YARDI and Tenant Tech; Microsoft Outlook, Word, and Excel
- Resident Relations, Customer Service & Conflict Resolution
- Over five years of customer-focused, soft sales experience
- Leasing, Renewals & Resident Lifecycle Management
- Lease Administration & Fair Housing Compliance
- Rent Collections, Notices & Ledger Reconciliation
- Maintenance Coordination & Work Order Management
- Vendor & Accounting Coordination
- Legal & Court Action Support
- Marketing Support, Property Tours & Occupancy Retention
- Office Administration & Professional Communication
Certification
OLCC Service Permit
Timeline
Assistant Property Manager
Umbrella
12.2024 - Current
Leasing Consultant
Avenue 5 Residential
04.2024 - 12.2024
Membership Coordinator/ Cashier
Bi-Mart
12.2022 - 04.2024
High School Diploma -
Stayton High School