Amanda Stapp
Orlando,FL
Summary
Dedicated and professional sales and marketing expert with a proven track record, eager to utilize administrative skills and customer service expertise. Excels in establishing strong client relationships through genuine and trust-building interactions. Ability to provide exceptional support fosters confidence and rapport, driving customer satisfaction and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
A Cut Above Landscaping
10.2022 - Current
- Answer phone calls, schedule appointments, coordinate meetings, and follow-ups
- Handle incoming and outgoing mail and packages
- Prepare and file paperwork, including contracts, invoices, and reports
- Update and manage customer records and databases
- Process invoices and payments
- Provide exceptional customer support, address inquiries, resolve complaints, and upsell services
- Maintain accurate records of customer interactions and service histories
- Coordinate with field staff for scheduling and dispatching
- Assist in project management, tracking, and prepare performance and feedback reports.
New Homes Sales
Dream Finders Homes
02.2021 - 10.2022
- Prospect new customers via networking, referrals, and Realtor/Broker relationships
- Deliver personalized sales presentations
- Analyze market and competitive data
- Explain homebuilding and buying processes
- Educate buyers on sales, construction, and warranty processes
- Update customers on home and loan status; troubleshoot issues
- Follow up to ensure successful sales closings
- Coordinate with departments to maintain quality standards for homes and signage.
New Home Consultant
David Weekley Homes
06.2017 - 08.2020
- Explain homebuilding and buying processes to customers
- Update buyers on home progress
- Proactively follow up with sales prospects
- Coordinate with departments to maintain quality standards for homes and signage
- Ensure successful sales closings with follow-up actions
- Generate CMAs, MLS submissions, and traffic reports
- Prepare Lot Fits and Pre-Panels.
FLORIDA CAPITAL REALTY
Real Estate Sales Associate
01.2011 - 06.2017
- Assessed client needs and preferences
- Pre-qualified clients for affordability
- Created property lists based on buyer needs
- Networked with industry contacts
- Researched property values and market data
- Assembled marketing packages for listings
- Prepared purchase agreements and leases
- Coordinated with escrow, lenders, and inspectors to meet terms.
Associate Director
Merchants Couple Exchange
03.2006 - 12.2010
- Managed office operations for efficiency
- Handled personnel activities and confidential files
- Organized meetings and office functions
- Maintained relationships with executives and board members
- Created and managed filing systems
- Established sales territories and goals
- Oversaw sales and marketing initiatives
- Developed business strategies and customer retention plans
- Trained new sales associates and publishers.
Education
High School Diploma -
A. Crawford Mosley High School
Panama City, FL05.1995
Skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks efficiently
- Excellent problem-solving and decision-making abilities
- Strong written and verbal communication skills
- Customer-focused mindset with a commitment to service excellence
- Self-sufficient and able to manage tasks autonomously
- Proficient in digital communication tools and office suites
Accomplishments
Outstanding Customer Satisfaction - Surveys 100% DWR
2018 Top Dollar Volume Sales Consultant
2020 Orlando Division Top Net Number I Volume Sales
Certification
Licensed Real Estate Agent
Timeline
Administrative Assistant
A Cut Above Landscaping
10.2022 - Current
New Homes Sales
Dream Finders Homes
02.2021 - 10.2022
New Home Consultant
David Weekley Homes
06.2017 - 08.2020
FLORIDA CAPITAL REALTY
Real Estate Sales Associate
01.2011 - 06.2017
Associate Director
Merchants Couple Exchange
03.2006 - 12.2010
High School Diploma -
A. Crawford Mosley High School
Licensed Real Estate Agent
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