Amanda Stealy
Laquey,MO
Summary
Proven leader and efficient Shift Manager at AAFES, adept in customer service and cash handling, enhanced team performance through effective training and mentorship. Leveraged interpersonal skills to foster a positive work environment, driving customer satisfaction and repeat business. Demonstrated decision-making prowess in high-stakes situations, ensuring operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Shift Manager
AAFES
Fort Leonard Wood, Missouri
03.2008 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
AAFES
Fort Leonard Wood, Missouri
08.2007 - 03.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High Diploma -
Waynesville High School
Waynesville, MO05.2002
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Punctual and Reliable
- Interpersonal Skills
- Inventory Control
Timeline
Shift Manager
AAFES
03.2008 - Current
Sales Associate
AAFES
08.2007 - 03.2008
High Diploma -
Waynesville High School