Amanda Stevenson
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very detailed oriented with great experience in Microsoft 2010 and POS/IMS software/systems. Excellent customer service and interpersonal skills. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Attendance and Registration Clerk
East Central ISD
San Antonio, TX
02.2024 - 09.2026
- Processed student registrations efficiently, ensuring accurate data entry into the student information system.
- Managed communication with parents and guardians regarding registration requirements and deadlines.
- Maintained organized records of student enrollment, updating files as necessary to reflect changes.
- Collaborated with school administrators to streamline registration procedures for improved efficiency.
- Coordinated with various departments to align registration processes with district policies and regulations.
- Led initiatives to enhance user experience during registration events, contributing to higher parent satisfaction rates.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Assisted with school events.
- Served as the Assistant Principles Secretary.
Discipline and Grievance Technician
Bexar County Sheriff's Office
San Antonio , TX
10.2020 - 04.2023
- Created Disciplinary Documents: Suspension, Demotions, Terminations, Administration Leave, Administration Return to Duty, Memo of Record, Probationary Dismissals, etc.
- Customer Service (in person/phone/emails)
- Managing and Responding to emails.
- Communicating with Attorneys and District Attorney Office.
- Conducting Hearings for Disciplinary/Personal Grievance with the appropriate Sections Deputy Chief, Assistant Chief Deputy, Chief Deputy and the Bexar County's Sheriff.
- Assisting with creating Discipline Matrix for Policy and Procedures.
- Keep track of disciplinary documents monthly.
- Creating E1 for arresting Employees for TCOLE Licensing.
- COVID Administration Leaves.
- Available 24/7 for emergency documents/inquires as necessary.
- Researching and preparing case files for upcoming hearings.
- Maintain database of information for ease of tracking cases.
- Maintain statistical information on disciplinary cases.
- Counsel employees regarding their rights under the Sheriff Office policies, Civil Service and CBA Members.
Records and Identification Clerk
Bexar County Sheriff's Office
San Antonio , TX
04.2018 - 10.2020
- Working certain systems such as RMS, Mocha, Visitnet etc.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Tracked and processed release of information requests.
- Streamlined day-to-day office processes to meet long-term goals.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scanned incoming documentation.
- Set up patient charts and documented information in various company software.
- Located and retrieved files, assisting public with general information.
- Handled incoming calls and directed callers to appropriate department or employee.
4473 Compliance/Customer Service
Dury's Gun Shop
San Antonio , TX
03.2014 - 05.2017
- Assign tasks to associates, staff projects, track progress and update managers/partners as necessary.
- Process 4473 forms and background checks. Process and close transactions in accordance with state regulations.
- Oversee projects to include preparation of forms (4473) for Executive Club events, inventory, monthly reports to management and special projects for owners.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled irate customers smoothly to achieve performance targets.
- Received and processed client payments and updated accounts.
- Increased profits by upselling and cross-selling to existing customers.
Cashier/Customer Greeter
Bath and Body Works
San Antonio , TX
11.2013 - 01.2014
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Reset store displays for special events and seasonal merchandise changes.
- Cashed out customers merchandise.
- Only a Seasonal Job
Assistant Manager
McDonald's Restaurant
Marysville , MI
01.2010 - 04.2013
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responsible for new hires and employee terminations.
- Facilitated opening and closing procedures.
- Counted all food and paper products for weekly and monthly inventory purposes.
- Responsible for reconciling deposits and taking deposits to local bank. Organized and managed special events for advertising.
- Responsible for equipment maintenance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated daily tasks to team members to optimize group productivity.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
Associate of Science - Criminal Justice
Lincoln College of New England (Online)
Southington, CT06-2014
High School Diploma -
Marysville High School
Marysville, MI05-2010
Skills
- Account Administration
- Documentation Development
- Verbal and Written Communication
- Hardware and Software Repair
- Attention to Detail
- Tracking and Documentation
- Customer Service
- Multitasking and Prioritization
- Resolving Problems and Incidents
- Teamwork and Collaboration
- Organizational Skills
- Positive and Upbeat
Certification
- Management Certificate - 2011
- Food Safety Certificate - 2010
- Certified Fingerprint Classification - 2019
- eCJIS Training - 2019
- Certified Notray - 2022
Timeline
Attendance and Registration Clerk
East Central ISD
02.2024 - 09.2026
Discipline and Grievance Technician
Bexar County Sheriff's Office
10.2020 - 04.2023
Records and Identification Clerk
Bexar County Sheriff's Office
04.2018 - 10.2020
4473 Compliance/Customer Service
Dury's Gun Shop
03.2014 - 05.2017
Cashier/Customer Greeter
Bath and Body Works
11.2013 - 01.2014
Assistant Manager
McDonald's Restaurant
01.2010 - 04.2013
High School Diploma -
Marysville High School
Associate of Science - Criminal Justice
Lincoln College of New England (Online)