Amanda Stills

• Manage social media platforms, which include; Twitter/X, Facebook, Instagram, and YouTube, to disseminate timely information and engage with the community.

• Oversee social media presence and align posts to include branding and trending ideas.

• Identify metrics to measure and evaluate the effectiveness of public relations campaigns and initiatives.

• Coordinate media interviews and press conferences, ensuring accurate representation of departmental policies and procedures.

• Develop and implement communication plans to promote organizational initiatives and events.

• Create content for newsletters, website updates, and social media platforms to maintain consistent messaging and brand identity.

• Collaborate with other city departments and agencies, to produce multimedia materials, including videos, infographics, and presentations.

• Conduct presentations and facilitate discussions with community groups to address concerns, provide updates on law enforcement initiatives, and promote collaboration between law enforcement and the public.

• Actively engage with community members, neighborhood associations, schools, businesses, and other stakeholders to build positive relationships and foster trust between the police department and the community.

• Plan and coordinate community events such as town hall meetings, neighborhood watch programs, Citizen’s Police Academies, crime-free multi-housing Programs, and National Night Out.

• Coordinate involvement in philanthropic events such as Shop with a Cop, Tip A Cop, Law Enforcement Torch Run, and Connecting with Cops.

• Establish and maintain communication with individuals who are in crisis, including barricaded suspects, emotionally distressed individuals, or hostage-takers, to peacefully resolve the situation.

• Listen attentively to the concerns, demands, and emotions expressed by the individual in crisis, demonstrating empathy and understanding while gathering information to assess the situation and develop a negotiation strategy.

• Collaborate with other members of the crisis negotiation team, including law enforcement officers, mental health professionals, and tactical units, to develop creative and effective solutions tailored to the specific circumstances of the crisis.

• Make critical decisions under pressure, balancing the need to resolve the crisis quickly and safely with the priority of protecting human life and minimizing harm to all parties involved.

• Maintain accurate and detailed records of all communication and actions taken during the negotiation process, including transcripts of conversations, notes on the individual’s behavior and demeanor, and observations from the scene.

• Responded to emergency calls to assist citizens in need.
• Performed rescue functions in accidents, emergencies, and disasters by directing traffic and administering emergency medical aid.
• Deescalated potentially volatile encounters using strong verbal communication skills combined with confidence and sound judgment.
• Developed and maintained positive relationships with community members.
• Thoroughly analyzed criminal information and processed crime scenes.
• Mentored new officers in proper procedures and departmental standards, helping them acclimate quickly and perform effectively in their roles.
• Identified, pursued, and assisted in arresting suspects and perpetrators of criminal acts.
• Collaborated with other agencies to address crime trends and share resources for more comprehensive problem-solving.
• Testified effectively in court proceedings, presenting clear evidence that led to successful convictions or resolutions in criminal cases.
• Assisted detectives with complex investigations by providing critical insight from patrol experience and familiarity with local offenders or suspects.

• Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Questioned callers to determine the nature of problems and locations to direct the type of response needed.
• Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
• Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system.
• Supported officer safety by maintaining constant communication with responding units during emergencies.
• Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
• Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations.
• Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Improved dispatcher training by developing comprehensive manuals and guidelines for new hires.
• Trained and mentored new dispatchers through their six-month training process.