Amanda Stone

• Facilitated peer support groups to cultivate trust and promote collective growth among participants.
• Provided emotional and practical support to individuals facing mental health and substance use challenges.
• Conducted GPRA assessments for the SOR grant, ensuring precise data collection and reporting.
• Coordinated provider referrals to improve service accessibility for clients.
• Maintained documentation accuracy and confidentiality in compliance with DMH standards.

Facilitated continuous learning and professional growth through staff mentorship.

• Submitted completed patient reports daily for management review and evaluation.
• Assisted in organizing external appointment transportation when required.
• Executed client searches upon facility return to uphold security standards.
• Ensured client and employee areas remained orderly and well-stocked.
• Conducted comprehensive intake interviews with new patients, assessing mental health and history.
• Ensured patient safety across all facility zones, maintaining a secure environment.

Cultivated professional relationships with guests, enhancing customer retention through coordinated service.

• Met walk-in customer needs by maintaining up-to-date knowledge of room availability and promotions.
• Conducted daily shift reports to analyze occupancy levels and revenue metrics.
• Computed bills, processed payments, and provided accurate change for guests.
• Assisted guests during check-in, delivering information on hotel services.
• Collaborated with housekeeping and maintenance teams to resolve building and room issues efficiently.
• Managed office supply inventory to ensure adequate levels throughout workdays.