Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Stout

Amanda Stout

Alma,AR

Summary

Hardworking Student offering FT/PT work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Reliable and dedicated team player with a resourceful approach.

Overview

7
7
years of professional experience

Work History

DSP (Direct Support Professional)

Bost Inc.
04.2019 - 03.2022
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Front Desk Receptionist/Night Audit/Housekeeper

Hampton Inn & Suites By Hilton
05.2019 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Coordinated meeting room reservations
  • Maintained organized and clean front office area
  • Collected room deposits, fees, and payments.
  • Provided exceptional customer service to overnight guests.
  • Upheld hotel security by vigilantly monitoring CCTV footage.
  • Prepared detailed end-of-shift reports.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

DCP (Direct Care Professional)

Arkansas Family Supports Inc.
09.2017 - 05.2019
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

CSR (Customer Service Representative)

Arvest Bank
05.2016 - 08.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Updated account information to maintain customer records.


Fraud Analyst

Sykes Enterprises
09.2015 - 05.2016
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Bachelor of Science Technology - Business Management And Leadership Concentration

Vincennes University
Vincennes, IN
2025

Associates in General Studies - Graphic Design Certificate

Arkansas State University - Online
Jonesboro, AR
08.2023

Undecided - WATC Program

University of Arkansas Fort Smith
Fort Smith, AR

High School Diploma -

Van Buren High School
Van Buren, AR
05.2010

Skills

  • Account Management
  • Attention to Detail
  • Cash Handling
  • Customer Service
  • Consumer Banking
  • Conflict Management
  • Data Entry
  • Front Office Management
  • Graphic Design
  • Keyboarding
  • Microsoft Office
  • Multi-Line Telephone Systems
  • Telephone Etiquette
  • Team Collaboration

Timeline

Front Desk Receptionist/Night Audit/Housekeeper

Hampton Inn & Suites By Hilton
05.2019 - 04.2020

DSP (Direct Support Professional)

Bost Inc.
04.2019 - 03.2022

DCP (Direct Care Professional)

Arkansas Family Supports Inc.
09.2017 - 05.2019

CSR (Customer Service Representative)

Arvest Bank
05.2016 - 08.2017

Fraud Analyst

Sykes Enterprises
09.2015 - 05.2016

Bachelor of Science Technology - Business Management And Leadership Concentration

Vincennes University

Associates in General Studies - Graphic Design Certificate

Arkansas State University - Online

Undecided - WATC Program

University of Arkansas Fort Smith

High School Diploma -

Van Buren High School

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Amanda Stout