Amanda Stout
6590 E. Decker Rd. ,MI
Summary
Dynamic leader with loyalty to the company and staff, enhancing customer satisfaction and streamlining operations for profitability. Skilled in team motivation and multitasking, I excel in fast-paced environments, and look forward to new challenges.
Overview
17
17
years of professional experience
Work History
Restaurant Team Leader
Stix LLC
09.2023 - 02.2025
- Worked with Management Team, owners, and coworkers to maintain a high level of satisfaction to guests as well as employees.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Boosted sales with innovative marketing strategies and promotional events targeted at the local community.
- Monitored and managed labor costs, making adjustments as needed to maintain optimal staffing levels for efficient service delivery.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reduced employee turnover through effective communication, support, and fostering a positive work environment.
- Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Coordinated events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
Bartender/Restaurant Server
Buffalo Wild Wings
06.2012 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a full bar as well as a section as a server.
- Accurately took orders from guests and entered them into a POS system.
- Insured guest satisfaction with prompt and kind service.
Certified Medical Assistant
Trinity Health
06.2008 - 10.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called, faxed, and transmitted prescriptions to pharmacies.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Administered vaccinations and medications both intramuscularly and subcutaneously.
- Helped in the lab with blood draws, centrifuging, urine collection, glucose monitoring, etc.
Education
Medical Assisting Certification - Medical Assisting
Ross Medical Education Center
Norton Shores, MI04-2007
High School Diploma -
Whitehall High School
Whitehall05-2004
Skills
- Team motivation
- Strong multitasking
- Customer satisfaction
- HIPAA compliance
- Scheduling staff
- Highly reliable
- Medical terminology
- Task delegation
- Team player attitude
- Organization
- Specimens collection and processing
- Promotional strategies
- Clear and effective communication
Timeline
Restaurant Team Leader
Stix LLC
09.2023 - 02.2025
Bartender/Restaurant Server
Buffalo Wild Wings
06.2012 - 10.2023
Certified Medical Assistant
Trinity Health
06.2008 - 10.2016
Medical Assisting Certification - Medical Assisting
Ross Medical Education Center
High School Diploma -
Whitehall High School
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