Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
LEADERSHIP PHILOSOPHY & APPROACH
ADDITIONAL QUALIFICATIONS
AVAILABILITY
Generic

Amanda Straker

San Antonio

Summary

Dynamic operations and hospitality leader with over 8 years of progressive experience in large-scale operational management, luxury hospitality, and high-touch event execution. Expertise in leading hybrid teams, managing vendor partnerships, and driving operational excellence across high-volume distribution environments and intimate retreat settings. A unique blend of operational rigor—encompassing process optimization, budget management, and cross-functional leadership—paired with deep hospitality acumen cultivated through venue operations and luxury service experience. This dual perspective facilitates the seamless translation of operational discipline into exceptional guest experiences, ensuring complex logistics remain invisible while delivering memorable, high-touch programs for executive audiences.

Overview

9
9
years of professional experience

Work History

Operations Manager

Amazon
San Antonio, TX
07.2024 - Current
  • Managed cross-functional teams in six facilities, executing strategic initiatives that resulted in a notable advancement in global performance ranking.
  • Implemented systematic process enhancements across a diverse team of 10 managers, 10 process assistants, and 250+ associates, resulting in a substantial ranking improvement.
  • Managed budget forecasting and cost optimization, identifying efficiencies while upholding service and safety standards across various locations.
  • Partner with safety, engineering, HR, and senior leadership teams to develop strategies ensuring regulatory compliance and alignment with organizational objectives
  • Coordinate complex logistics including transportation, capacity planning, resource allocation, and vendor management across regional operations
  • Led daily operational meetings with senior leadership (L6-L8), focusing on performance metrics, strategic recommendations, and risk management initiatives.

Area Manager

Amazon
San Antonio, TX
04.2021 - 06.2024
  • Facilitated daily operations for over 140 hourly employees, implementing coaching strategies and performance management to ensure adherence to operational commitments and quality expectations.
  • Facilitated cross-functional collaboration and optimized processes, resulting in a 16% boost in productivity.
  • Coordinated efforts with safety engineering and HR teams to develop and execute strategies that support business objectives and ensure operational integrity.
  • Executed initiatives that resulted in 100% driver participation in engagement program by week 19, leading to a #1 ranking in North America among 400+ sites.
  • Developed and implemented training sessions for managers, focusing on best practices to cultivate leadership skills within organization.
  • Conducted analysis of performance metrics to uncover improvement areas and foster continuous operational advancements.
  • Analyzed existing workflows and introduced improvements that optimized operations and reduced expenses without sacrificing service excellence.

Operations Manager

Contigo Ranch Event Center
Fredericksburg, TX
02.2020 - 03.2021
  • Facilitated seamless daily operations at private event venue and retreat center in rural Texas Hill Country, acting as main point of contact for wedding and corporate event clientele.
  • Coordinated all aspects of event logistics for more than 50 weddings and corporate gatherings, facilitating processes from initial client consultation to thorough post-event evaluations.
  • Directed contract management with multiple vendors, including caterers and entertainment, to maintain service quality and meet client and venue requirements.
  • Coordinated vendor communications and logistics for multi-day events, managing timelines, deliveries, setup schedules, and service coordination to ensure seamless execution
  • Supervised comprehensive venue operations, focusing on optimizing lodging accommodations, meeting spaces, outdoor ceremony areas, and reception facilities in a rural setting.
  • Managed venue readiness and seasonal maintenance initiatives, addressing unique challenges of rural location to enhance operational efficiency.

Project Manager

Independent Contractor
Fredericksburg, TX
01.2019 - 10.2020
  • Managed comprehensive portfolio of bed & breakfast properties, focusing on delivering superior guest experiences through strategic inspection scheduling, maintenance oversight, and vendor collaboration.
  • Supervised and coordinated housekeeping, guest services, and facility maintenance to enhance overall guest experience.
  • Facilitated effective communication and operational efficiency by nurturing collaborative relationships with maintenance teams and service providers.
  • Directed vendor services for cleaning repairs and property upgrades, maintaining strict budget oversight and high service quality standards.

Hospitality & Wine Club Management

Texas Hill Country Wineries - Cross Mountain Vineyards, Safari Winery and Untamed Wine Estates
Fredericksburg, TX
01.2017 - 01.2020
  • Executed high-level service delivery in luxury hospitality settings, ensuring alignment with industry-leading standards and guest satisfaction.
  • Coordinated and executed guest experiences for private tastings, corporate events, and VIP visits, focusing on creating lasting impressions through tailored interactions.
  • Achieved high client satisfaction through effective wine education programs. Enhanced membership services and sales strategies to boost client retention. Established strong client relationships resulting in increased repeat business.
  • Managed vendor relationships and internal team coordination to deliver high-quality events in sophisticated settings, focusing on precision and detail.
  • Monitored and controlled inventory of operational supplies, guaranteeing sufficient stock levels while minimizing costs.
  • Cultivated expertise in anticipating guest needs, managing service flow, and delivering exceptional experiences that align with brand values.

Financial Manager

Aktivum Group LLC
Austin, TX
06.2018 - 12.2019
  • Administered comprehensive financial operations, focusing on effective budgeting, precise forecasting, strategic procurement, and compliance with applicable regulations.
  • Implemented process improvements in invoicing and contract management, focusing on accuracy and maintaining fiscal integrity.

Office Manager

Swissomation
Fredericksburg, TX
12.2017 - 12.2018
  • Streamlined office operations enhancing efficiency and productivity through resource optimization, workflow improvements, and vendor coordination

Education

Master of Business Administration (M.B.A.) -

Concordia University
St. Paul, MN
12.2019

Bachelor of Arts - Music

Abilene Christian University
Abilene, TX
05.2017

Skills

  • Operations & Hospitality Leadership: Venue Operations, Event Planning & Execution, Guest Experience Management, Facility Management
  • Team & Vendor Management: Hybrid Team Leadership, Vendor Relations, Cross-Functional Partnership, Stakeholder Engagement
  • Operational Excellence: Process Optimization, Budget Management, Safety & Compliance, Quality Assurance, Cost Optimization
  • Strategic Planning: Program Development, Capacity Planning, Risk Mitigation, Sustainability Initiatives
  • Technical Proficiency: Google Workspace, Microsoft Office Suite, Data Analysis, QuickSight, Operational Systems

Languages

English
Native or Bilingual

Interests

  • Music
  • Exploring various forms of art, such as Ballroom Dancing, Live Theatre and Vocal Studies, to nurture creativity and personal growth
  • Horseback Riding
  • Hiking
  • Camping
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Adventure Travel

Timeline

Operations Manager

Amazon
07.2024 - Current

Area Manager

Amazon
04.2021 - 06.2024

Operations Manager

Contigo Ranch Event Center
02.2020 - 03.2021

Project Manager

Independent Contractor
01.2019 - 10.2020

Financial Manager

Aktivum Group LLC
06.2018 - 12.2019

Office Manager

Swissomation
12.2017 - 12.2018

Hospitality & Wine Club Management

Texas Hill Country Wineries - Cross Mountain Vineyards, Safari Winery and Untamed Wine Estates
01.2017 - 01.2020

Master of Business Administration (M.B.A.) -

Concordia University

Bachelor of Arts - Music

Abilene Christian University

LEADERSHIP PHILOSOPHY & APPROACH

  • Operational Discipline Meets Hospitality Excellence:

-Leverage operational rigor to create seamless, high-touch guest experiences where complex logistics remain invisible and every detail reflects intentional care

  • Service-Oriented Mindset:

-Committed to creating exceptional experiences through attention to detail, proactive problem-solving, and personalized service delivery that anticipates needs

  • Collaborative Leadership:

-Build strong cross-functional partnerships with internal stakeholders and external vendors, fostering open communication, shared accountability, and mutual success

  • Systems & Adaptability:

-Develop and refine operational playbooks and processes that ensure consistent excellence while remaining flexible to evolving needs and unique circumstances

  • Team Development:

-Invest in people through coaching, mentorship, and creating growth opportunities that build capable, confident teams aligned with organizational values

  • Inclusion & Diversity:

-Lead mindfully with respect to inclusion, ensuring operations reflect values of equity, belonging, and community engagement

ADDITIONAL QUALIFICATIONS

  • Venue Operations Experience: Proven success managing private event venue in rural, remote location with responsibility for facility operations, vendor coordination, and guest experience
  • Wedding & Event Logistics: Extensive experience coordinating complex multi-vendor events including contract negotiation, timeline management, and seamless execution
  • Luxury Hospitality Background: Deep understanding of high-touch service standards, discerning guest expectations, and elevated experience delivery from winery hospitality roles
  • Remote Environment Experience: Demonstrated ability to operate effectively in rural locations with seasonal challenges, limited infrastructure, and unique logistical considerations
  • Flexible Schedule: Comfortable working evenings, weekends, and variable schedules based on program and guest needs
  • Hands-On Leadership: Not afraid to roll up sleeves and dive into operational details while maintaining strategic perspective and big-picture thinking
  • Stakeholder Management: Skilled at building relationships with clients and senior leaders, translating needs into operational solutions, and communicating effectively
  • Sustainability Focus: Experience implementing practices that reduce environmental impact and support carbon-neutral initiatives
  • Community Relations: Track record of building constructive local partnerships and supporting regional supplier relationships

AVAILABILITY

  • Relocation:
  • Open to relocation; excited about opportunity in remote, rural environment
  • Start Date:
  • Flexible and available to accommodate program needs
  • Work Schedule:
  • Comfortable with flexible schedule including evenings and weekends based on ranch operations