Amanda Stuart
Silver Birch Living
Mansfield,OH
21
years of professional experience
Senior Human Services Leader with over two decades of experience directing resident services, community outreach programs, care coordination and multidisciplinary teams. Proven success in program development, budget management, regulatory compliance, community partnership building, and strategic planning. Recognized for improving resident outcomes, strengthening organizational performance and leading innovative initiatives that enhance quality of life for seniors and vulnerable populations.
Work History
Eligibility Coordinator and Sales and Marketing
5 Months- Facilitated eligibility determinations for prospective residents, ensuring compliance with state regulations and organizational policies.
- Streamlined application and admissions processes, improving operational efficiency and reducing processing times.
- Collaborated with interdisciplinary teams to assess resident needs and develop individualized care plans.
- Built and maintained strong relationships with prospective residents, families, and referral sources throughout the admissions process.
- Consistently achieved high conversion rates through effective communication, follow-up, and customer service.
- Developed and executed targeted marketing campaigns to increase brand awareness and attract prospective clients.
- Implemented and utilized CRM systems to improve lead management, sales tracking, and customer engagement.
- Managed sales opportunities from initial contact through closing via phone, office consultations, and external community outreach.
- Generated new business opportunities through networking events, industry trade shows, and community partnerships.
- Maintained a proactive lead-generation strategy that consistently met or exceeded monthly sales quotas.
- Surpassed quarterly sales targets through strategic follow-up, consultative selling, and effective negotiation techniques.
- Delivered customer-focused solutions that increased client satisfaction and strengthened long-term business relationships.
Professional Service Coordinator
11 Years 5 Months- Assisted and educated clients and their families regarding available services and resources to support independent living and enhance quality of life.
- Served as a liaison between clients, community agencies, healthcare providers, and support organizations to coordinate effective service delivery.
- Encouraged client self-advocacy and proactive participation in addressing social, psychological, and physical well-being.
- Conducted comprehensive psychosocial assessments to identify client needs and develop appropriate service recommendations.
- Established and maintained strong partnerships with community service providers, monitoring service quality and effectiveness to ensure client satisfaction.
- Planned, coordinated, and facilitated educational workshops, support groups, and community engagement programs.
- Developed and maintained an up-to-date directory of community resources, ensuring clients, families, and staff had access to essential support services.
- Maintained detailed client records and documentation, including assessments, service plans, provider communications, and family interactions, while ensuring confidentiality and regulatory compliance.
- Collaborated with interdisciplinary teams to address client needs, resolve service barriers, and improve overall outcomes.
Director of Adult Day Services
3 Years 2 Months- Interviewed prospective clients and assessed eligibility for admission, ensuring compliance with program requirements and facilitating seamless onboarding and discharge planning.
- Developed and implemented individualized care plans addressing clients' psychosocial, recreational, and healthcare needs to support overall well-being and quality of life.
- Collaborated with community partners, including Area Agency on Aging, Veterans Administration, Job and Family Services, case managers, social workers, and healthcare providers to coordinate comprehensive support services.
- Organized and managed large-scale community engagement events, including Breakfast with Santa, Easter Egg Hunts, Family Nights, Summer Festivals, and holiday celebrations to strengthen community involvement and client participation.
- Planned and facilitated daily therapeutic activities and outings designed to maintain and enhance life skills, cognitive function, memory retention, and fine motor development.
- Managed monthly billing processes, monitored client spending accounts, and maintained annual program budgets to ensure financial accuracy and accountability.
- Oversaw the care and well-being of therapeutic animals utilized in client programming and recreational activities.
- Recruited, trained, supervised, and coordinated volunteers to support program operations and special events.
- Enhanced community awareness and organizational visibility through targeted marketing initiatives, public outreach efforts, and informational displays at local events.
- Built and maintained strong relationships with referral sources, community organizations, and stakeholders to support program growth and client engagement.
Mental Health Specialist and Recreational Therapist
5 Years 4 Months- Developed and facilitated structured therapeutic activities designed to build self-esteem, strengthen teamwork, and promote healthy stress-management techniques.
- Planned and implemented comprehensive recreational programming, including daily group activities, seasonal and holiday events, and supervised community outings.
- Encouraged resident participation by adapting activities to individual interests, abilities, and therapeutic goals while maintaining a safe and supportive environment.
- Introduced innovative leisure and wellness programs that promoted life skills development, personal growth, and effective coping strategies.
- Responded appropriately to crisis intervention situations, ensuring resident safety and providing support during behavioral or emotional challenges.
- Collaborated closely with therapists, case managers, community support professionals, and interdisciplinary team members to develop and implement individualized care plans.
- Monitored resident progress and provided feedback to treatment teams to support positive outcomes and goal achievement.
- Created and managed an "Adopt-a-Fish" therapeutic program that encouraged responsibility, engagement, and emotional well-being among residents.
- Fostered a positive, inclusive environment that promoted social interaction, community involvement, and overall quality of life.
Education
Associate of Science - Natural Resources Recreational Management
Bachelor of Science - Social Work
Professional Service Coordinator
Series of Applied Gereatrics
Mental Health First Responder
EMT-B - Emergency Medicine
Timeline
Eligibility Coordinator and Sales and Marketing
Silver Birch Living
01.2026 - 06.2026Read More
Professional Service Coordinator
United Church Homes
06.2014 - 11.2025Read More
Director of Adult Day Services
Dayspring Assisted Living
12.2010 - 02.2014Read More
Mental Health Specialist and Recreational Therapist
Foundations for Living
09.2005 - 01.2011Read More
Hocking College
Associate of Science from Natural Resources Recreational Management
Read More
Mount Vernon Nazarene University
Bachelor of Science from Social Work
Read More
The Ohio State University
Professional Service Coordinator
Read More
The Ohio State University
Series of Applied Gereatrics
Read More
MHFA
Mental Health First Responder
Read More
Hocking College
EMT-B from Emergency Medicine
Read More