Gwendolyn Hoibakk
Peninsula Community Health Services
Kenai,AK
1
Certification
9
years of professional experience
Supported teams in delivering high-quality service across various roles.,Communicated effectively with customers, patients, coworkers, and supervisors in dynamic environments.,Adapted quickly to new procedures and technologies while maintaining organization.
Work History
Patient Eligibility Coordinator / Outreach Coordinator
3 Months- Assisted patients in applying for sliding fee scale discount program at PCHS.
- Supported patients in completing Medicaid, APA, and rental assistance applications for senior benefits.
- Guided patients through the Medicare application process.
- Helped patients navigate insurance applications via healthcare.gov.
- Served as a certified applications counselor.
- Responded to phone inquiries related to insurance questions.
- Composed professional emails for client communications.
- Participated in community events with PCHS, managing booth setup and teardown.
- Engaged with the community at PCHS events to promote services and discuss the sliding fee scale discount program.
Patient Access Coordinator
9 Months- Complied with HIPAA regulations while accessing and updating patient documentation in ECW.
- Scheduled patient appointments efficiently.
- Responded to phone inquiries promptly.
- Submitted Medicaid travel requests for patients.
- Accurately recorded patient chart notes.
- Utilized Microsoft software for effective internal communications.
- Entered confidential patient documents into charts using a scanner and fax machine.
Referral Management Specialist
6 Months- Manage Referrals for Military and their families
- Schedule appointments for patients
- Receive medical records via fax, upload them to patient charts, Tie them to appropriate referrals
- Assist patients with finding off base care if needed
- Assist with TriWest Protocols
- Phone Calls
- Emails
- MHS Genesis
- RevenueCycle
- Microsoft Systems
- Discern
Assistant Case Manager
7 Months- Assisted with scheduling patient evaluations and preoperative appointments for orthopedic cases. Coordinated postoperative appointments and arranged travel and housing for patients. Utilized Cerner, UKG, phone systems, and email platforms including Tiger Text for effective communication.
Custodian (Seasonal)
8 Months- Performed cleaning tasks in bathrooms and classrooms. Maintained cleanliness through vacuuming and sweeping. Conducted mopping and operated floor scrubber. Organized materials and supplies efficiently.
Private Voice Teacher
1 Year 8 Months- Taught Private Voice and Piano Lessons to Ages 5+
- Managed social media advertisement to gain clientele and created schedules specific to every student
Rental Car Agent
1 Year 7 Months- Created Rental Car Agreements, Scheduled Maintenance for Rental Vehicles, Answered Phone Calls, Managed Insurance Claims for Rental Cars, Scheduled Rental Car Loans, etc.
Key Holder
1 Year- Opening/Closing Store, Money Management, Phone Etiquette, Arranging store per store product map etc.
Front Desk Receptionist
1 Year- Scheduling appointments, Processing Payments, Janitorial Services, Answering Phone Calls, etc.
Barista
7 Months- Crafted high-quality beverages to meet customer preferences and increase satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Fostered positive customer interactions, resolving issues promptly to maintain loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
CPR/BLS - CPR/BLS Certification
Renewed my AHA BLS Certification on 04/19/2025 valid until 04/2027
High school diploma
Skills
Government regulations
Trade policy
Effective communication skills
Documentation and paperwork
Microsoft office
Data entry
Verbal communication
Appointment scheduling
Documentation and reporting
Record keeping
Knowledgeable in software
Telephone etiquette
Proficiency in software
Disability awareness
Medicaid
Income verification
Recordkeeping and data input
Eligibility procedures
Public assistance programs
Teamwork and collaboration
Customer service
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Flexibility
Active listening
Adaptability and flexibility
Team building
Interpersonal skills
Conflict resolution
Goal setting
Professionalism
Schedule management
Networking skills
Professional demeanor
Certification
- Driver's License
- CPR Certification April 2025 to April 2027
- BLS Certification April 2025 to April 2027
- First Aid Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Eligibility Coordinator / Outreach Coordinator
Peninsula Community Health Services
03.2026 - 06.2026Read More
Patient Access Coordinator
Peninsula Community Health Services
06.2025 - 03.2026Read More
Referral Management Specialist
Prairie Quest Consulting
12.2024 - 06.2025Read More
Assistant Case Manager
Alaska Native Medical Center
05.2024 - 12.2024Read More
Custodian (Seasonal)
Central Valley School District
09.2023 - 05.2024Read More
Private Voice Teacher
Imaginative Music Studio
09.2022 - 05.2024Read More
Rental Car Agent
Anchorage Chrysler Jeep Dodge Ram
01.2020 - 08.2021Read More
Key Holder
Claire's
01.2019 - 01.2020Read More
Barista
Midnight Sun Espresso
05.2017 - 12.2017Read More
Front Desk Receptionist
Pure Nails Spa
03.2017 - 03.2018Read More
Anchorage Christian Schools
High school diploma
Read More
American Heart Association
CPR/BLS from CPR/BLS Certification
Read More