Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaTara Anderson

Columbia,SC

Summary

Experienced Eligibility Coordinator with a background in managing benefits programs and determining client eligibility. Strong understanding of regulatory compliance, application processes, and documentation requirements. Demonstrated skill in improving efficiency of benefits administration and enhancing client service experience. Proven ability to work collaboratively with diverse teams to achieve organizational goals.

Overview

18
18
years of professional experience

Work History

Eligibility Coordinator II, LTC

SCDHHS
Columbia, SC
06.2019 - Current
  • Ensures compliance with departmental guidelines while performing leadership duties.
  • Manages a t
    eam of 12 Eligibility Specialists and Team Leads who are responsible for determining eligibility for Long Term Care Medicaid (Nursing Home, Waiver, DDSN, and OSS).
  • Ensures accurate and timely processing for complex financial cases
  • Conducts monthly coaching sessions to discuss key performance indicators
  • Evaluate cases and present insights to team
  • Advised management on changes needed to improve the efficiency of the application process.
  • Collaborated with other departments within the organization to ensure accurate determination of an individual's program and service eligibility.

Eligibility Coach

SCDHHS
Columbia, SC
06.2018 - 06.2019
  • Supported staff at various locations before training sessions statewide.
  • Facilitated transition support for new employees through one-on-one and group sessions statewide
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.

Eligibility Coordinator I

SCDHHS
Columbia, SC
05.2014 - 06.2018
  • Assisted in training new staff members on how to properly evaluate an applicant's eligibility for a program or service.
  • Interpreted complex rules and regulations related to determining program and service eligibility.
  • Participated in meetings related to reviewing current processes and procedures for evaluating an applicant's program and service eligibility.
  • Performed case reviews and provided assigned staff with feedback.

Human Services Specialist II

SCDHHS
Columbia, SC
11.2006 - 05.2014
  • Performed initial assessments of clients to determine eligibility for services and resources.
  • Provided case management services including linking clients with community resources and providing referrals for social services.
  • Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
  • Obtained income, asset and financial information to determine program eligibility.

Education

Bachelor of Arts - Psychology

Columbia College
Columbia, SC
05-2004

Skills

  • Policy Knowledge
  • Government Regulations
  • Insurance knowledge
  • Resource information
  • Applicant engagement
  • Applicant support and service
  • Effective communication skills
  • Recordkeeping and data input
  • Knowledgeable in Microsoft Word, Excel, and PowerPoint
  • Documentation And Reporting
  • Interviewing
  • Social Services
  • Policy Interpretation

References

References available upon request.

Timeline

Eligibility Coordinator II, LTC

SCDHHS
06.2019 - Current

Eligibility Coach

SCDHHS
06.2018 - 06.2019

Eligibility Coordinator I

SCDHHS
05.2014 - 06.2018

Human Services Specialist II

SCDHHS
11.2006 - 05.2014

Bachelor of Arts - Psychology

Columbia College

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LaTara Anderson