Maureen Wilson
Wasilla,AK
Summary
I am an experienced Eligibility Technician with over 10 years determining eligibility. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I bring a proven track record of success in determining eligibility and resolving complex cases. I work professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
13
13
years of professional experience
Work History
Eligibility Technician II
State Of Alaska
08.2011 - Current
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Assisted clients with completion of applications and paperwork.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Chugiak High School
Chugiak, AK05.1981
Skills
- Policy Knowledge
- Policy Interpretation
- Social services knowledge
- Fraud investigation
- Medicaid knowledge
- Applicant engagement
- Eligibility Determination
- Social Services
- Application Review
- Documentation And Reporting
- Effective communication skills
- Interviewing
- Self-Directed
- Attention to Detail
- Organizational Skills
Timeline
Eligibility Technician II
State Of Alaska
08.2011 - Current
High School Diploma -
Chugiak High School