Amanda Stuart
Fort Worth,TX
Summary
Dedicated healthcare professional with extensive experience in patient coordination and administrative support, consistently optimizing patient intake processes to enhance overall satisfaction. Proven track record of effective communication and strong organizational skills contributes to seamless operations and improved patient experiences. Recognized for fostering collaborative teamwork and demonstrating adaptability in fast-paced healthcare environments, ensuring the efficient fulfillment of patient needs and organizational goals. Committed to delivering high-quality care and support while navigating the complexities of the healthcare system.
Overview
9
9
years of professional experience
Work History
Sr. New Patient Coordinator
Texas Oncology
10.2022 - Current
- Assess eligibility for benefits and develop accurate cost projections for radiation patients to facilitate informed decision-making.
- Coordinate collection of patient payments and implement payment plans to support financial management.
- Review and document claim details daily to maintain accurate records and support claims management.
- Coordinate and improve patient referral workflow, ensuring effective support for patient care initiatives.
- Review and process authorizations for surgery patients, maintaining accuracy and efficiency in documentation.
- Train junior staff on best practices for patient coordination and system navigation.
- Manage a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
Sr. Scheduling Coordinator and Trainer
Ivy Ventures, LLC
06.2020 - 10.2022
- Coordinated communication with area physicians to efficiently receive and process diagnostic imaging exam orders.
- Coordinated communication with insurance companies to secure necessary authorizations for procedure codes.
- Conducted thorough insurance verification to facilitate seamless patient care and financial transactions.
- Coordinated and managed patient appointments within hospital system to ensure timely access to exams.
- Delivered comprehensive guidance and directions to patients to facilitate effective care and treatment.
- Collaborated with physician offices to streamline report processing and maintain patient information integrity.
- Trained junior staff on scheduling software tools, fostering skill development and process understanding.
- Mentored junior schedulers in developing their skills, sharing knowledge about industry trends and best practices.
- Coordinated training sessions for junior staff members on best practices in scheduling management, resulting in increased competency levels within the team.
Client Intake Specialist
Hegwood Law Group
07.2019 - 04.2020
- Managed all incoming phone calls and directed them to appropriate staff members.
- Executed client registration processes and created detailed files to support attorneys in case management.
- Facilitated accurate data entry and organized filing and scanning of client files and computer records to ensure efficient record-keeping.
- Coordinated follow-up appointment scheduling and managed payment collection to ensure operational efficiency.
- Maintained accurate financial transaction and appointment records to ensure organizational efficiency.
- Provided notary services for legal documents to facilitate official transactions and agreements.
- Oversaw bank deposit transactions and handled postal needs to support daily office activities.
- Maintained a positive and professional environment in the reception and office spaces to enhance visitor experience.
Front Desk Receptionist
Dermatology and Skin Cancer Surgery Center
06.2018 - 07.2019
- Managed registration and completion of check-in for incoming appointments, enhancing operational efficiency.
- Performed meticulous data entry, filing, and scanning tasks to maintain up-to-date patient documentation and records management.
- Executed scheduling of follow-up appointments while overseeing necessary payment collection to enhance client satisfaction.
- Facilitated accurate data entry of charges and codes to ensure proper billing and compliance.
- Documented and organized all financial transactions to facilitate auditing and reporting processes.
- Maintained a positive and professional environment in the reception and office spaces to enhance visitor experience.
Patient Access Specialist
Baylor Emergency Medical Center
08.2017 - 06.2018
- Facilitated patient registration by answering incoming calls and ensuring accurate data entry.
- Managed organization and digitization of patient charts and computer records, enhancing accessibility and record-keeping efficiency.
- Streamlined patient chart filing processes in medical records system, enhancing retrieval efficiency and data integrity.
- Managed insurance verification tasks and facilitated payment collection to maintain financial accuracy and compliance.
- Ensured accurate documentation and management of financial transaction records to support fiscal accountability.
- Oversaw logistics of patient transfers, collaborating with EMS to optimize transfer efficiency and safety.
- Maintained a positive and professional environment in the office entrance to enhance visitor experience.
Skills
- Patient care coordination
- Patient scheduling
- Appointment scheduling
- Patient registration
- Patient records management
- Patient flow management
- Insurance verification
- Claims processing
- HIPAA compliance
- Healthcare
- Office administration
- Training
- New hire training
- Scheduling
- Data entry
- Verbal and written communication
- Medical terminology
Timeline
Sr. New Patient Coordinator
Texas Oncology
10.2022 - Current
Sr. Scheduling Coordinator and Trainer
Ivy Ventures, LLC
06.2020 - 10.2022
Client Intake Specialist
Hegwood Law Group
07.2019 - 04.2020
Front Desk Receptionist
Dermatology and Skin Cancer Surgery Center
06.2018 - 07.2019
Patient Access Specialist
Baylor Emergency Medical Center
08.2017 - 06.2018