Amanda Summers
Richmond,VA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Manager, Shine Diner
Rise And Shine Diner
04.2019 - Current
- Managed and motivated over 10-12 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Substitute/Board Substitute Teacher
Henrico County Public Schools
10.2019 - 11.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student progress and provided feedback to students, parents and school administrators.
Server
Mclean’s Restaurant
08.2016 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Food Service Manager
Henrico County Public Schools
11.2012 - 05.2016
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
Server
The Diary Bar
09.2011 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Psychology
South University
Richmond, VA06.2019
Skills
- Coaching and Mentoring
- Scheduling and Coordinating
- Managing Multiple Tasks
- Reconciling Cash Drawers
- Complex Problem-Solving
- Budgeting and Cost Control
Timeline
Substitute/Board Substitute Teacher
Henrico County Public Schools
10.2019 - 11.2021
Manager, Shine Diner
Rise And Shine Diner
04.2019 - Current
Server
Mclean’s Restaurant
08.2016 - 04.2019
Food Service Manager
Henrico County Public Schools
11.2012 - 05.2016
Server
The Diary Bar
09.2011 - 05.2015
Bachelor of Arts - Psychology
South University