Amanda Sutton
Stillwater,OK
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Dollar General
Agra, Oklahoma
02.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager
Joe's Gas and Grocery
Hallett, Oklahoma
04.2012 - 10.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Bartender
Cimarron Casino
Perkins , OK
05.2011 - 11.2011
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Assistant Store Manager
Chateau interiors and gifts
Tulsa, Oklahoma
06.2005 - 02.2006
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
Owner Office Manager
Atlas Parking lot Maintenance
Tulsa, Oklahoma
04.2002 - 06.2005
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Associate of Arts - Pre-Medicine
Tulsa Community College
Tulsa, OK05-2003
Skills
- Business Development
- Display Setup
- Customer Service
- Problem-Solving
- Inventory Control
- Inventory counting
- Store Opening and Closing
- Staff Management
- Customer Service and Engagement
- Attention to Detail
- Flexible Schedule
- Pricing and Markdowns
- Retail Operations
Timeline
Assistant Store Manager
Dollar General
02.2023 - Current
Assistant Manager
Joe's Gas and Grocery
04.2012 - 10.2013
Bartender
Cimarron Casino
05.2011 - 11.2011
Assistant Store Manager
Chateau interiors and gifts
06.2005 - 02.2006
Owner Office Manager
Atlas Parking lot Maintenance
04.2002 - 06.2005
Associate of Arts - Pre-Medicine
Tulsa Community College