Amanda Suydam

• Mastered the art of crafting personalized, compelling direct message (DM) outreach strategies to effectively engage and nurture potential clients, improving response rates and engagement.
• Gained expertise in building rapport and creating value-based conversations within DMs, leading to stronger relationships and higher conversion rates from leads to appointments.
• Learned to utilize CRM tools and automation systems to streamline lead management, track interactions, and optimize follow-up processes for increased efficiency and effectiveness.
• Developed a keen understanding of customer pain points and tailored messaging to address specific needs, enhancing the likelihood of securing appointments and qualified leads.
• Acquired advanced skills in overcoming objections and handling conversations with professionalism, ensuring positive client interactions and maximizing appointment-setting success.

• Spearheaded outreach initiatives to identify and engage potential new members for a high-end, exclusive private bar, expanding membership by 4% over a specified period.
• Conducted comprehensive screening interviews with prospective members, gathering detailed background information to ensure alignment with the bar’s prestigious membership criteria.
• Delivered personalized, informative tours of the bar’s facilities to prospective members, showcasing the unique offerings and ambiance of the exclusive environment.
• Managed the bar’s social media platforms, creating and curating engaging content that enhanced brand visibility and attracted high-net-worth individuals.
• Developed and executed targeted marketing campaigns, utilizing both traditional and digital strategies, to elevate the bar’s reputation within luxury and exclusive markets.

• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
• Strengthened outreach by coordinating events to maximize marketing initiatives.
• Created and launched campaigns across digital and traditional channels to drive sales.

Provided personalized counseling to program participants, offering guidance and emotional support to help them navigate the intake process and make informed decisions about available services.

• Collaborated with multidisciplinary teams, including case managers and healthcare professionals, to develop individualized service plans that align with each participant’s unique goals and preferences.
• Assisted participants and their families in understanding the complexities of the ECF CHOICES program, delivering clear explanations of program options, eligibility requirements, and available resources.
• Monitored and followed up with clients to ensure their needs were being met, offering ongoing counseling and adjustments to their service plans as necessary to optimize their experience and outcomes.