Amanda Swire

• Complete Administrative Support duties for Epidemiology Team and Data Entry Teams as part of COVID response activities.
• Adheres to agency/program policies and procedures for efficient service delivery.
• Provides quality customer service and maintains strict confidentiality.
• Work from Epi digital shared folder and Epi email group and pull new case reports from these sources and enter into SCION.
• Make outgoing calls to providers to assist EPI team with clerical duties as needed.
• Enter case documentation into electronic system- SCION.
• Prepared variety of different written communications, reports and documents to ensure smooth operations

• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Reviewed completed work for compliance with regulations.
• Organized, sorted and checked input data against original documents.
• Obtained scanned records and uploaded into database.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.

• Utilized OnQ Property management Systems to monitor and store significant guest activity.
• Enrolled customers in Hilton’s loyalty program, frequently achieving high enrollment thus increasing stats above quarterly quotas by over 50%.
• Frequently conversed with Hilton Corporate to facilitate special functions for Hilton Honors Members.
• Relayed all guest questions and concerns to appropriate departments to ensure their needs are met in most effective manners.

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution

• Assisted in creation and purchasing of décor, and with decisions for themes and logistics.
• Executed event logistics and assisted in managing event operations.
• Recruited and supervised 15 volunteers during events.
• Created and promoted slogans for events.
• Confirmed proper balance of cash boxes following ticket sales, maintaining top accuracy.

• Arranged trips and meetings to collect and record data for field research.
• Designed database for Service Productivity study and operated with SSPS for storage and control of data.
• Formulated surveys, prepared presentations for meetings, and reported research findings.