Cynthia Love
Dallas,TX
Summary
Enthusiastic individual that excels in building strong relationships by providing excellent customer service and as an influential informal leader. Successful in juggling multiple priorities and adapting and meeting ever-changing deadlines. a decisive problem-solver, based on applying common sense approaches to meet customer and team needs. Willingness to take on added responsibilities to meet team goals. Proven history of purchasing. Event Management Systems (EMS)/Room Reservation by setting up reservations for business partners. Maintains quality in completed products and meeting or exceeding 24 to 48 hours productivity goals. Offering engaging and pleasant personality with expertise building customer relationships. Focused Accounting professional with many years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with People Soft, EMS, or eProcurement Access Request. Apply knowledge of system software, coordination, and scheduling associated with the completion of work assignments. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Overview
27
27
years of professional experience
Work History
Administrative Services Technician
State Farm Insurance Inc
Richardson , TX
05.2024 - Current
- Ensure Mail Center daily service level agreements are met by serving as primary liaison with Title Document Processing (TDP). Communicate with Team members to assess concerns or current issues and identify corrective measures.
- Coordinate Auditorium Room reservations and set-ups, tailoring recommendations to support business partner needs and resolving concerns with high standard of service.
- Completed job reports and logs immediately following service calls. Requests from customers, offering excellent support and tailored recommendations to address needs.
- Facilitated ePro / specialty orders and processed invoices daily.
- Met service level agreements and guidelines for service levels, handle time and productivity.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports for service level agreements per Title Document Processes.
Finance Assistant (Work Effort Responsibilities)
State Farm Insurance Inc
HUB CityLIne
09.2023 - 05.2024
- Develop basic knowledge of financial practices and principles.
- Complete reoccurring financial tasks (i.e., creating vouchers, reviewing invoices, reconciling errors) in clear, concise, timely, and accurate manner. This includes entering data with acceptable level of speed and accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Exhibit organizational skills, meet deadlines, adapt to changing priorities, and demonstrate initiative in handling fluctuating workload.
- Apply knowledge of system software, coordination, and scheduling associated with completion of work assignments.
- Develop cooperative working relationships with others and work to be effective team member.
- Assist other units/departments when workload demands.
- Performed database entry updates to keep information current.
- Processed invoices to maintain organized and accurate records.
- Monitored accounts payable to confirm payments are current.
Administrative Services Technician
State Farm Insurance Co
12.2014 - 09.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Analyzed and managed invoices to process through Financial Shared Services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processing invoices such as State Farm Bank Credit Card, vendor's invoices and working with TICA to process invoices within AFO offices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Controls Clerk / Purchasing Assistant
State Farm Insurance Co
06.2008 - 12.2014
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Established and managed supplier and vendor relationships.
- Performed negotiations for contract terms and conditions.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Performed monthly reconciliation of open purchasing orders.
- Evaluated procurement activities and recommended needed improvements.
- Maintained complete documentation and records of all purchasing activities.
- Evaluated procurement activities and recommended needed improvements. Oversaw purchase order shipments by managing deadlines and cancellation dates.
Claims Assistant
State Farm Insurance Co
03.1998 - 08.2008
- Worked productively in fast-moving work environment to process over 50 calls per day. Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Met customer call guidelines for service levels, handle time and productivity.
- Logged, allocated and managed auto claims processes.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05.1980
Business - Business
Indian Capitol Vo-Tech
Muskogee, OK05-1980
Some College (No Degree) - Business Administration
Northeastern State University
Tahlequah, OKSkills
- Decision Making
- Attention to Detail
- Problem-Solving Ability
- Multitasking and Prioritization
- Collaborative Team Player
- Relationship Builder
- Calm and Professional Under Pressure
- Software proficiency with Word, Excel, and Teams
- Time Management
- Customer Interaction
- Written/Verbal communication
- Multitasking and organization
- Problem-solving
- Team Training
- Attention to detail
- Verbal and written communication
- Workload management
Affiliations
- Member of the African American Forum - ERG
- Wellness Ambassador
- Dallas HUB Administrative Services Engagement Committee
- Administrative Services Vision and Strategy Change Network
- Antioch Missionary Baptist Church
Timeline
Administrative Services Technician
State Farm Insurance Inc
05.2024 - Current
Finance Assistant (Work Effort Responsibilities)
State Farm Insurance Inc
09.2023 - 05.2024
Administrative Services Technician
State Farm Insurance Co
12.2014 - 09.2023
Controls Clerk / Purchasing Assistant
State Farm Insurance Co
06.2008 - 12.2014
Claims Assistant
State Farm Insurance Co
03.1998 - 08.2008
High School Diploma -
Muskogee High School
Business - Business
Indian Capitol Vo-Tech
Some College (No Degree) - Business Administration
Northeastern State University
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