Amanda Tague
Georgetown
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 15 years experience managing outbound and inbound calls and handling issues with patience and tact.
Overview
17
17
years of professional experience
Work History
General Manager
Speedy Cash
12.2008 - 06.2024
- Supervised store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Indulged in upselling endeavors to increase revenue.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Sales Associate
Wal-Mart
06.2007 - 12.2008
- Helped with stocking and setting up MOD's.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
Certification - Medical Coding And Billing
The College of Health Care Professions
Austin, TX06.2011
High school diploma -
Cedar Park High School
Cedar Park, TX05.2008
Skills
- Customer service
- Call Center Operations
- Payment Processing
- Upselling
- Cash Handling Accuracy
- Financial Management
- Verbal and Written Communication
- Data Inputting
- Auditing Processes
- AML Regulations Knowledge
Timeline
General Manager
Speedy Cash
12.2008 - 06.2024
Sales Associate
Wal-Mart
06.2007 - 12.2008
Certification - Medical Coding And Billing
The College of Health Care Professions
High school diploma -
Cedar Park High School
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