Summary

Overview

Work History

Education

Skills

Timeline

Amanda Taliercio

Lakeside,AZ

Summary

Dedicated healthcare and client service professional with experience in patient care, medical support, scheduling, and front desk operations. Known for building strong relationships, providing exceptional service and creating positive experiences for patients and clients. SKilled in COmmunication, problem solving and multitasking in fast-paced environments while maintaining professionalism and attention to detail.

Overview

years of professional experience

Work History

Customer Service Representative

White Mountain Animal Hospital

07.2025 - Current

Assisted clients with inquiries, providing accurate information on services and pricing.
Managed appointment scheduling, ensuring efficient use of resources and client satisfaction.
Handled patient records using electronic medical record (EMR) systems for data accuracy.
Addressed client concerns promptly to enhance overall customer experience and retention.
Processed payments and maintained transaction records to ensure financial accuracy.

Licensed Nursing Assistant

Summit Hospital & Good Samaritan Regional Medical Center

04.2024 - 07.2025

Assisted patients with daily living activities, ensuring comfort and hygiene.
Monitored vital signs and reported changes to nursing staff promptly.
Documented patient care accurately in electronic health records for continuity.
Collaborated with interdisciplinary teams to develop individualized care plans.
Educated patients and families on health management and recovery practices.
Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.

Direct Support Professional

Chamberlin House Inc.

Albany, OR

02.2023 - 04.2024

Provided individualized support to clients in daily living activities, enhancing their quality of life.
Developed and implemented personalized care plans based on client needs and preferences.
Assisted clients with medication management, ensuring adherence to prescribed regimens.
Maintained clean, safe, and well-organized patient environment.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Shift Supervisor

Sweet Bye N Bye

Salem, OR

11.2021 - 02.2023

Administered medications according to prescribed schedules and safety protocols.
Assisted in maintaining accurate medication inventory records, ensuring compliance with regulatory standards.
Monitored patient reactions to medications, documenting observations for healthcare teams.
Expedited the medication pass process without compromising accuracy through effective time management techniques.
Assisted elderly clients with daily living activities, enhancing comfort and independence.
Monitored vital signs and reported changes in health status to medical professionals promptly.
Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.