Amanda Tenney
Buckhannon
Summary
Dynamic professional with extensive experience in customer service and advocacy. Proven ability to build relationships and collaborate with multidisciplinary teams, enhancing community outreach and support services. Skilled in effective communication and interpersonal communication, consistently achieving client satisfaction and resource accessibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Circulation Clerk
Upshur County Public Library
Buckhannon
01.2025 - Current
- Assisted patrons with locating and checking out materials efficiently.
- Processed library materials for circulation and organization, ensuring efficient access for patrons.
- Assisted patrons in utilizing library resources, such as computers and online databases, to facilitate their research and information needs.
- Evaluated returned materials for cleanliness and general condition before returning to appropriate shelf.
- Performed basic troubleshooting on library equipment, such as printers or photocopiers.
- Responded to telephone inquiries about library services and policies.
- Supported library events and community programs, enhancing engagement and participation.
Eyewear Consultant/Optometric Tech
MyEyeDr.
Buckhannon
02.2024 - 12.2024
- Consulted with patients to assess vision needs and recommend suitable eyewear options
- Educate patients on products to improve vision
- Consult with optometrist to ensure patients receive adequate vision care and find glasses best suited to them
- Reviewed insurance benefits and educated patients on coverage to facilitate informed decisions
- Prepping patients to see the doctor by reviewing medical histories and performing all pre-testing including completing auto-refractions, checking intraocular pressure, taking retinal photos, and taking visual acuities
- Processed customer orders to ensure timely and accurate delivery of eyewear
- Complete eyeglass repairs
Perinatal Case Manager
Southeast Healthcare
Saint Clairsville
08.2022 - 01.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Advocated for clients to secure access to essential community resources and benefits programs.
- Counseled clients on community resources to effectively address their needs.
- Collaborated with multidisciplinary teams to ensure comprehensive client support.
- Facilitated communication among clients, families, and service providers to enhance support.
- Monitored client progress through regular follow-up meetings and evaluations.
- Helped facilitate home visitations by caring for children, allowing parents to focus on necessary discussions.
- Developed resource materials to educate clients about available support services.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Case Manager
Coordinating Council for Independent Living
Elkins
02.2021 - 08.2022
- Developed individualized service plans with clients and support networks.
- Preparing service plans for clients with intellectual and developmental disabilities
- Coordinated client services to secure access to independent living resources, enhancing client autonomy.
- Connected families with essential resources to support their needs.
- Coordinating with service providers to assist clients in meeting their needs
- Monitored client progress and adjusted services to promote positive outcomes.
- Advocated for clients' rights within various social service systems.
Social Service Worker II
WV Department of Health and Human Resources
Buckhannon
03.2019 - 02.2021
- Coordinated with agencies to advocate for client healthcare decisions.
- Facilitated referrals to ensure timely access to essential healthcare services.
- Designed service plans to ensure clients received personalized care and support.
- Maintained detailed records of client interactions and service delivery to support ongoing care.
- Attending IDT meetings, care plan conferences, and treatment team staffing meetings
- Working with the Adult Family Care Program
Behavioral Support Professional
ResCare
Elkins
06.2018 - 03.2019
- Developed individualized behavior intervention plans for diverse client needs.
- Collaborated with multidisciplinary teams to implement effective support strategies.
- Conducted assessments to identify behavioral challenges and intervention effectiveness.
- Monitored client progress and adjusted strategies based on behavioral observations to optimize intervention effectiveness.
- Trained staff on crisis management techniques and positive behavior support methods.
- Reviewed monthly progress notes to develop individualized habilitation plans addressing deficits in activities of daily living, enhancing client independence.
- Documented client interactions and maintained accurate records of behavioral data.
Education
Bachelor of Arts - Psychology
Alderson Broaddus University
Philippi, WV05-2018
Skills
- Circulation management
- Customer service
- Database searching
- Support services
- Attention to detail
- Problem solving
- Work prioritization
- Team collaboration
- Effective communication
- Relationship building
- Community outreach
- Self motivation
- Interpersonal awareness
- Advocacy skills
- Reading comprehension
Certification
Certified Infant Massage Coach, 05/01/23, Present, Coaching parents in infant massage, Performing infant massage for calming, to stimulate reflexes, and to alleviate pain and discomfort from gas and constipation
Languages
English
Additional Information - Authorized To Work
US for any employer
Timeline
Circulation Clerk
Upshur County Public Library
01.2025 - Current
Eyewear Consultant/Optometric Tech
MyEyeDr.
02.2024 - 12.2024
Perinatal Case Manager
Southeast Healthcare
08.2022 - 01.2024
Case Manager
Coordinating Council for Independent Living
02.2021 - 08.2022
Social Service Worker II
WV Department of Health and Human Resources
03.2019 - 02.2021
Behavioral Support Professional
ResCare
06.2018 - 03.2019
Bachelor of Arts - Psychology
Alderson Broaddus University