Dawn Hill
Kenton,TN
Summary
Dedicated circulation clerk with strong skills in customer service, organization, and attention to detail. Proven ability to enhance patron experiences and support library programs effectively.
Overview
31
31
years of professional experience
Work History
Circulation Clerk
Gibson County Memorial LIbrary
Trenton, TN
03.2026 - Current
- Operated circulation desk systems to check out and renew library items efficiently.
- Processed library materials for circulation and return to maintain inventory accuracy.
- Processed library materials, including books and other media items, for circulation to patrons.
- Assisted patrons in locating resources and provided information about library services.
- Answered inquiries from patrons regarding library services, policies and procedures.
- Handled in-person and telephone requests for information and materials.
- Assisted patrons by directing visitors to library resources and sections, conducting reference searches, and opening new accounts.
- Assisted patrons with the use of library resources, such as computers and online databases.
- Maintained accurate records of patron borrowing and returned materials.
- Inspected returned materials for damages before checking them back into the system.
- Shelved returned books and materials in proper order to ensure easy access for patrons.
- Restocked returned items on shelves to maintain inventory organization. to correct shelf or storage locations.
- Shelved newly acquired material according to established classification systems.
- Supported library programs by setting up spaces and preparing materials for events.
- Maintained cleanliness and organization of the circulation area for a welcoming environment.
- Collaborated with team members to enhance service delivery and improve patron experience.
- Performed basic troubleshooting on library equipment, such as printers or photocopiers.
- Sorted incoming mail and distributed it accordingly throughout the department.
Sales Associate
Walmart
Martin, Tennessee
08.2010 - 01.2024
- Engaged customers to provide exceptional service, enhancing overall shopping experience.
- Assisted customers in locating products and answering inquiries effectively.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Trained new associates on customer service standards and store procedures.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with team members to restock shelves and manage inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Organized promotional events to attract customers and increase sales by setting up displays and distributing materials.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
Machine operator, Forklift operator and Inspector
Plastech Engineered Products
Kenton, Tennessee
05.1995 - 07.2008
- Operated injection molding machines to produce plastic components efficiently.
- Monitored production processes to ensure quality and adherence to specifications.
- Trained new operators on machine setup and safety protocols effectively.
- Followed safety procedures and guidelines to maintain a safe work environment.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
- Investigated customer complaints regarding product quality, reliability, or performance issues.
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
- Participated in training to strengthen and develop inspector competencies.
- Recommended improvements to production process to facilitate quality control.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Maintained accurate records of inspection results and findings.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Transported material to correct locations and documented inventory changes.
- Ensured safety procedures were followed when operating forklifts.
- Assisted in inventory management by tracking material movements and stock levels.
- Operated forklifts to move materials throughout the manufacturing facility.
- Responded to and initiated proper corrections to process alarms.
Education
Diploma - Medical Coding, Terminology And Insurance
Tennesee Technology Center
Newbern, TN05-2010
Skills
- Equipment troubleshooting
- Customer support
- Problem solving
- Team collaboration
- Patron assistance
- Library software
- Shelving expertise
- Dewey decimal classification
- Library policy adherence
- Logical reasoning
- Cash handling experience
- Database searching
- Shelving accuracy
- Continuous improvement
- Adaptability
- Relationship building
- Time management abilities
- Update records
- Self motivation
- Circulation support
- Research assistance
Timeline
Circulation Clerk
Gibson County Memorial LIbrary
03.2026 - Current
Sales Associate
Walmart
08.2010 - 01.2024
Machine operator, Forklift operator and Inspector
Plastech Engineered Products
05.1995 - 07.2008
Diploma - Medical Coding, Terminology And Insurance
Tennesee Technology Center