Olivia Morrison
Bourbonnais,IL
Summary
Dynamic and empathetic professional with a proven track record at Bradley Public Library, adept in fostering community engagement and enhancing customer experiences. Skilled in critical thinking and maintaining workplace safety, excelling in creating nurturing environments and managing multitasking challenges efficiently. Background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Dedication to creating safe, inclusive, and engaging learning environments for all children.
Overview
3
3
years of professional experience
Work History
Circulation Clerk
Bradley Public Library
09.2023 - 05.2024
- Managed overdue notices effectively, encouraging prompt return of borrowed materials while maintaining professional relationships with patrons.
- Collaborated with other staff members to develop programs that enriched the community''s engagement with the library.
- Promoted a culture of learning within the workplace by offering guidance and support to new employees as they navigated their roles as Circulation Clerks.
- Served as a reliable point of contact for both staff members and patrons seeking information about circulation policies or specific items within the collection.
- Supported library initiatives by participating in special events, workshops, or outreach efforts aimed at increasing community involvement and awareness of available resources.
- Helped library patrons by providing directional information and helped complete forms for library card issuance.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Improved overall efficiency with accurate record-keeping of patron information and materials borrowed or returned.
Teen Ambassador
Bradley Public Library
09.2023 - 05.2024
- Maintained thorough records documenting hours spent on program-related activities, ensuring accurate reporting for internal tracking purposes.
- Assisted in preparing progress reports and presentations to share with stakeholders, showcasing the impact of Teen Ambassador efforts in the community.
- Generated interest among potential new members by sharing personal experiences as a Teen Ambassador during open house nights or recruitment drives.
- Supported event coordination efforts by managing logistics such as venue booking, agenda creation, and attendee RSVPs.
- Supervised free play and other activities to keep children safe.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted in the development of individualized care plans, addressing each child''s unique needs and preferences.
Hostess at Olive Garden
Darden
04.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
Education
Special Education
Illinois State University
Illinois 05.2028
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL05.2024
Skills
- Workplace Safety
- Logical reasoning
- Effective Multitasking
- Patience and Empathy
- Friendly
- Cheerful and energetic
- Active listener
- Approachable
- Student Monitoring
- Behavior management techniques and Autism spectrum understanding
Timeline
Circulation Clerk
Bradley Public Library
09.2023 - 05.2024
Teen Ambassador
Bradley Public Library
09.2023 - 05.2024
Hostess at Olive Garden
Darden
04.2021 - 08.2023
Special Education
Illinois State University
High School Diploma -
Bradley Bourbonnais Community High School
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