Ashley Lewis
Fairbury,IL
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
Circulation Clerk
Dominy Memorial Library
Fairbury, IL
05.2022 - Current
- Called patrons about missing books and late returns.
- Engaged in customer service by conducting searches of available materials, pointing out library resources, and answering general questions.
- Provided circulation support by issuing, reserving and renewing materials using Work Flows.
- Used Work Flows for maintaining and updating database of library materials.
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Set up library displays with new and promoted books.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
Secretary & Treasurer
Trinity Lutheran Church
Fairbury, IL
10.2021 - Current
- Prepare and distribute weekly bulletins and monthly newsletters.
- Prepare monthly financial reports and annual reports.
- Prepare and distribute quarterly schedules.
- Answer phone calls and emails.
- Manage payroll for all church employees. File quarterly Form 941
- Manage monthly bills and check books for multiple accounts. Log all expenses using quick books.
- Keep church calendar up to date to prevent scheduling conflicts from arising.
- Log weekly contributions and attendance from worship.
- Keep congregational record book and church memberships up to date.
- Properly file all of church's important documents.
- Prepare annual proposed budget.
Technical Service Representative
LSC Communications
Pontiac, IL
03.2017 - 10.2021
- Diagnosed technical issues, identifying, and implementing corrective solutions.
- Documented and maintained records of support requests, elevations, and actions taken.
- Lead team of Technical Service Assistants.
- Custom create workflow and instructions for customer's needs.
- Guided customers step-by-step through installations and technical fixes via phone call, email, and live chat.
- Scheduled and executed software installations and upgrades.
- Provided constant support to customers about products, prices and technical issues.
- Studied products inside and out to understand features, designs and potential uses.
Digital Solution Center Assistant
LSC Communications
Pontiac, IL
01.2017 - 03.2017
- Maintained efficient office environment by skillfully routing incoming and outgoing files.
- Returned pulled files to proper locations to maintain easy staff access.
- Supported Technical Service Representatives by handling day-to-day needs and special projects with good multitasking and research skills.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
City Reader
LSC Communications
Pontiac, IL
08.2011 - 01.2017
- Read mail labels and place into proper mail bundles and skids.
- Follow & stay up to date on all postal regulations.
- Perform quality checks and remove defective product.
- Organized and managed outgoing air freight shipments.
Material Handler
LSC Communications
Pontiac, IL
08.2010 - 08.2011
- Jog material and load into machinery removing any defective material.
- Adhered to all company guidelines and procedures as well as OSHA requirements.
- Organized stock from loading dock to smoothly transport to correct location.
- Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.
- Strapped and braced freight to stabilize and prevent shifting or damage to load.
Day Shift Supervisor
Subway
Fairbury, IL
07.2007 - 08.2009
- Took daily inventory and logged data on to spread sheets.
- Assigned tasks to team members and promoted teamwork-driven environment to meet goals.
- Managed daily food prep and monitored inventory throughout shift.
- Customer service - Took food orders, prepared food, & ran cash register.
- Answer customer phone calls - take food orders.
Education
High School Diploma -
Accelerated Christian Education - A.C.E.
Fairbury, IL05.2009
Skills
- Problem Solving
- Communication
- Leadership
- Customer Service
- Computer literacy
- Multitasking and Time Management
- Database and Client Management Systems
- Strong Organizational Skills
- Document and File Management
- Office Supplies and Inventory
- Electronic and Paper Filing
- Payroll Preparation
Timeline
Circulation Clerk
Dominy Memorial Library
05.2022 - Current
Secretary & Treasurer
Trinity Lutheran Church
10.2021 - Current
Technical Service Representative
LSC Communications
03.2017 - 10.2021
Digital Solution Center Assistant
LSC Communications
01.2017 - 03.2017
City Reader
LSC Communications
08.2011 - 01.2017
Material Handler
LSC Communications
08.2010 - 08.2011
Day Shift Supervisor
Subway
07.2007 - 08.2009
High School Diploma -
Accelerated Christian Education - A.C.E.
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