Seeking a remote position that offers an opportunity of growth
Overview
13
13
years of professional experience
Work History
Remote Customer Service
Progress Residential
12.2022 - Current
Yardi, Salesforce, Zoom & Google Meet, Microsoft Outlook, creating payment plans, creating cases, creating work orders, Microsoft Teams, customer de-escalation, call handling, guiding customers on how to use company website RentCafe, time prioritization, active listening.
September 2023 moved to chat agent. Doing all the above with 3 chats at a time. Time management and problem solving.
Childcare & Customer Service
Mountainside Fitness
09.2019 - 01.2023
Childcare for children up to age 12, cleaning, managing phones and department, parent communication. Checking children in and out. De escalations or redirecting upset children. Number one watching out for all children's safety.
Customer Service & Pet Care
Holiday Hound House
07.2014 - 04.2018
Managing animals and kennel, scheduling, handling payment, stocking and inventory
Mountain Security (Seasonal)
Alpha & Mega Mounted Patrol
04.2011 - 04.2018
Crowd Control, Efficient communication with team, Detail incident reports
Cleaning
Knight and Day Cleaning
03.2011 - 02.2013
Detailing cleaning, Customer Service and inventory