Summary
Overview
Work History
Education
Awards And Interests - Awards
References
Timeline
Generic

AMANDA THOMAS

Florence,AZ

Summary

Seeking a remote position that offers an opportunity of growth

Overview

13
13
years of professional experience

Work History

Remote Customer Service

Progress Residential
12.2022 - Current
  • Yardi, Salesforce, Zoom & Google Meet, Microsoft Outlook, creating payment plans, creating cases, creating work orders, Microsoft Teams, customer de-escalation, call handling, guiding customers on how to use company website RentCafe, time prioritization, active listening.
  • September 2023 moved to chat agent. Doing all the above with 3 chats at a time. Time management and problem solving.

Childcare & Customer Service

Mountainside Fitness
09.2019 - 01.2023
  • Childcare for children up to age 12, cleaning, managing phones and department, parent communication. Checking children in and out. De escalations or redirecting upset children. Number one watching out for all children's safety.

Customer Service & Pet Care

Holiday Hound House
07.2014 - 04.2018
  • Managing animals and kennel, scheduling, handling payment, stocking and inventory

Mountain Security (Seasonal)

Alpha & Mega Mounted Patrol
04.2011 - 04.2018
  • Crowd Control, Efficient communication with team, Detail incident reports

Cleaning

Knight and Day Cleaning
03.2011 - 02.2013
  • Detailing cleaning, Customer Service and inventory

Education

General Studies -

Mesa Community College
01.2016

General Studies -

Chandler-Gilbert Community College
01.2011

Awards And Interests - Awards

  • 4H Gymkhana
  • FFA- 1st place for horse judging (2006-2009)
  • 3 Belt Awards, two for 1st place and one for 2nd
  • 1st place in saddle contest

Timeline

Remote Customer Service

Progress Residential
12.2022 - Current

Childcare & Customer Service

Mountainside Fitness
09.2019 - 01.2023

Customer Service & Pet Care

Holiday Hound House
07.2014 - 04.2018

Mountain Security (Seasonal)

Alpha & Mega Mounted Patrol
04.2011 - 04.2018

Cleaning

Knight and Day Cleaning
03.2011 - 02.2013

General Studies -

Mesa Community College

General Studies -

Chandler-Gilbert Community College
AMANDA THOMAS