Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Amanda Thompson

West Jordan,Ut

Summary

Skilled subprime collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

19
19
years of professional experience

Work History

Collector

Arivo Acceptance
West Valley City, UT
10.2018 - Current
  • I worked in the collections department reaching out to delinquent customers. I would provide them with options, solutions and breakdowns of their finances to help them become current on their subprime auto loans.
  • I also worked as a skip tracer, skipping on delinquent accounts trying to find out where our collateral was and trying to get in contact with the customer to get payment or get location for repossession.
  • And currently I am working as an insurance collector
  • Contacting insurance companies to confirm coverage and updating customer files
  • I also search several databases trying to locate insurance for our customers.

Recovery Collector

Prestige Financial Services
Draper, UT
01.2015 - 10.2018
  • I provided our customers with options and breakdowns of their finances to help them become current on their auto loans
  • And managed several litigation accounts
  • Submitted several summons and complaints and wage garnishments
  • I was able to work with customers to help them become debt free
  • And the customers that were not able to pay I would skip trace to get recover our property.

Senior collections account manager, Collections

PAC
01.2009 - 04.2015
  • I was recognized as a one of the top collectors going above and beyond to provide our customers with wonderful and professional customer service! I provided our customers with options and breakdowns of their finances to help them become current on their auto loans
  • Cowboy properties

Leasing agent/office manager

10.2007 - 01.2009
  • I was able to manage a large popular town home community by marketing and utilizing my professional customer service skills
  • I served eviction notices as needed and collected rent payments in a timely manner while maintaining a healthy and positive work environment.

Office manager, Manager

10.2003 - 10.2007
  • Provided excellent customer service and quality work while maintaining customer satisfaction
  • I analyzed account information and practiced basic accounting skills
  • I recruited staff members and oversee training activities
  • I would also access computer financial information to answer all of our customers questions on specific accounts.

Education

Some College (No Degree) - Dental Assisting

Academy of Dental
West Jordan, UT

Some College (No Degree) - Hair Design, Nail Tech And Lashes

Francios D Hair Design
Sandy, UT

Skills

  • Communications Strategies
  • Account Reviews
  • Critical Thinking
  • Auto Dialers
  • Delinquent Account Management
  • Skip Tracing
  • Debt Management
  • Repayment Negotiations
  • Loss Mitigation
  • Collection Processes
  • Resource Recovery
  • Fair Debt Practices
  • Locating Debtors
  • Billing and Collections Best Practices

Timeline

Collector

Arivo Acceptance
10.2018 - Current

Recovery Collector

Prestige Financial Services
01.2015 - 10.2018

Senior collections account manager, Collections

PAC
01.2009 - 04.2015

Leasing agent/office manager

10.2007 - 01.2009

Office manager, Manager

10.2003 - 10.2007

Some College (No Degree) - Dental Assisting

Academy of Dental

Some College (No Degree) - Hair Design, Nail Tech And Lashes

Francios D Hair Design

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Amanda Thompson