Amanda Thon
Lehi,UT
Summary
Proven track record in enhancing customer experiences and sales at Garage Grill / Salt Flats Spirits, leveraging exceptional customer service and sales expertise. Excelled in high-volume dining environments, driving performance improvement and guest engagement. Mastered cash handling and safe food practices, contributing to significant service quality advancements. Skilled in team leadership, fostering a culture of excellence and collaboration. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Server/Bartender
Garage Grill / Salt Flats Spirits
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Loan Processor
Discover Card Financial Services
02.2020 - 06.2024
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
Server Shift Leader
Lucky 13
10.2017 - 05.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Increased team productivity with thorough training sessions and consistent performance feedback.
Education
High School Diploma -
Jordan High School
Sandy, UTSLCC
Salt Lake City, UT 08.2000 - 06.2002
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
High-volume dining
Sales expertise
Safe Food Handling
Menu Memorization
Performance Improvement
Timeline
Server/Bartender
Garage Grill / Salt Flats Spirits
06.2021 - Current
Loan Processor
Discover Card Financial Services
02.2020 - 06.2024
Server Shift Leader
Lucky 13
10.2017 - 05.2021
SLCC
08.2000 - 06.2002
High School Diploma -
Jordan High School
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