Analytical and detail-oriented professional with experience interfacing with a diverse group of clientele, as well as exhibiting strong customer skills in a variety of settings.
Overview
13
years of professional experience
Work History
UPS Store
Customer Service Rep.
01.2022 - 10.2022
Job overview
Delivered outstanding customer service to walk-in customers and telephone inquiries
Opened and/or closed store and performed end-of-day accounting
Expertly operated POS equipment
Helped with other center functions as needed, such as faxing, copying, laminating, and binding.
Fix My Credit Co.
Consultant
01.2011 - 01.2015
Job overview
Credit Repair Specialist created the startup credit repair business alongside the CEO
Responsible for assisting clients in improving their credit scores by analyzing credit reports, identifying errors, and implementing strategies to resolve negative credit marks.
Displayed a strong understanding of credit reporting laws and regulations, excellent communication skills, and a passion for helping others achieve their financial goals
La Costa Resort & Spa
Receptionist
07.2009 - 01.2010
Job overview
Responsible for reservations, greeting customers and handling phone reservations and customer service inquiries
Provided excellent customer efficiently during peak hours
Education
Mira Costa College
Oceanside, CA
BA from Philosophy
Recovery - Villa Kali Ma Women's Holistic Treatment
Del Mar
Certificate from Holistic Recovery
08.2024
Southern High
Harwood, MD
Diploma
06.2005
University Overview
Cheerleader, Dance, AP Psychology
Skills
Active Listening
Communication
Customer Service
Interpersonal
Leadership & Management
Time Management
Transferable Skills
Strategic Planning
Attention to Detail
Problem-Solving
Languages
Spanish
Limited Working
Timeline
Customer Service Rep.
UPS Store
01.2022 - 10.2022
Consultant
Fix My Credit Co.
01.2011 - 01.2015
Receptionist
La Costa Resort & Spa
07.2009 - 01.2010
Mira Costa College
BA from Philosophy
Recovery - Villa Kali Ma Women's Holistic Treatment