LAWRENCE LEE
Bessemer,USA
Summary
Seeking a position that will encourage professionalism and advancement opportunities in which I can utilize my experience and education.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Rep.
Best Crowd Management
04.2024 - Current
- Welcoming and assisting event attendees with their needs.
- Assist with event set-up, including arranging equipment, placing signage, and other tasks, as assigned.
- Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
- Answer questions and provide information about the event, facilities, and amenities to guests.
- Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
- Address guest inquiries, complaints, or issues promptly and professionally.
- Collaborate with event staff, vendors, and team members to ensure smooth event operations.
- Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
- Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.
Social Work Intern
Shepherd Center East
09.2017 - 03.2018
- Conducted spiritual devotion every morning with senior citizens.
- Discussed current events with senior citizens every Monday.
- Orchestrated games for senior citizens.
- Organized Tai Chi and other exercise sessions for senior citizens.
- Accessed and conducted follow ups to ensure senior citizens' needs were fulfilled.
Customer Service Rep.
National Pizza Hut Corporation
06.2004 - 05.2010
- Worked with 120 Pizza Hut locations covering 8 states, responsible for hundreds of individual and corporate accounts/calls daily.
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Researched fraudulent checks.
Education
Bachelor of Social Work -
University of Alabama at Birmingham
Birmingham, Alabama05.2018
Associate of Social Work - undefined
Lawson State Community College
Birmingham, Alabama05.2010
Associate of Computer Science - undefined
Bessemer State Technical College
Bessemer, Alabama05.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
Languages
English
Full Professional
Timeline
Customer Service Rep.
Best Crowd Management
04.2024 - Current
Social Work Intern
Shepherd Center East
09.2017 - 03.2018
Customer Service Rep.
National Pizza Hut Corporation
06.2004 - 05.2010
Associate of Social Work - undefined
Lawson State Community College
Associate of Computer Science - undefined
Bessemer State Technical College
Bachelor of Social Work -
University of Alabama at Birmingham
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