Amanda Tillman
Moody,Al
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
11
11
years of professional experience
Work History
Mental Health Technician
Central Alabama Wellness
Calera, Alabama
06.2026 - Current
- Monitored patient behavior and mental health conditions daily.
- Assisted in implementing treatment plans alongside healthcare professionals.
- Conducted therapeutic group sessions to promote mental wellness.
Server
Saltgrass Steakhouse
Hoover, Alabama
11.2025 - 06.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Guided guests through menu selections and daily specials.
IPS employment Specialist
Central Alabama Wellness
Calera, Alabama
07.2025 - 11.2025
- Assisted clients in identifying employment opportunities and career goals.
- Conducted resume reviews and provided feedback to job seekers.
- Facilitated workshops on job search techniques and interview skills.
Registered Behavior Technician
Freedom Therapies
Pelham, AL
03.2024 - 07.2025
- Delivered ABA (Applied Behavior Analysis) therapy in home, clinic, or school settings.
- Collected and recorded accurate data on client behaviors and skill progress during sessions.
- Implemented individualized treatment plans as developed by supervising BCBAs.
- Assisted in behavior reduction strategies using evidence-based interventions.
- Promoted social, communication, and daily living skill development.
- Participated in regular supervision, team meetings, and training sessions.
- Maintained client confidentiality and ensured compliance with HIPAA and ethical standards.
- Collaborated with families, caregivers, and interdisciplinary team members to support treatment goals.
Shift Manager
Chicken Salad Chick
10.2023 - 02.2024
- Supervised daily restaurant operations to ensure high standards of food quality, cleanliness, and customer service.
- Led, trained, and motivated team members to deliver a consistent and welcoming guest experience.
- Managed shift schedules, delegated tasks, and ensured proper staffing during peak hours.
- Handled opening and closing procedures, including cash handling, deposits, and inventory checks.
- Addressed customer concerns promptly and professionally to ensure satisfaction and repeat business.
- Enforced company policies, food safety standards, and health regulations.
- Supported store management in achieving sales goals and maintaining labor and cost controls.
- Maintained a positive work environment, encouraging teamwork and effective communication among staff.
Producer
State Farm
01.2023 - 10.2023
- Educated clients on a wide range of insurance products including auto, home, life, and health policies to meet individual coverage needs.
- Generated leads through outbound calls, community networking, referrals, and walk-in traffic.
- Conducted needs-based assessments to recommend appropriate insurance solutions.
- Quoted, sold, and serviced new and existing policies while maintaining compliance with State Farm guidelines and state insurance regulations.
- Built and maintained strong relationships with clients to encourage retention and upselling opportunities.
- Met or exceeded monthly sales targets and performance metrics.
- Processed policy changes, claims inquiries, and billing questions with attention to accuracy and customer satisfaction.
- Maintained thorough and organized records using CRM tools and agency management systems.
Assistant Manager
Chicken Salad Chick
01.2023 - 10.2023
- Supported the General Manager in daily operations, ensuring efficient workflow and adherence to brand standards.
- Supervised and coached front- and back-of-house team members to deliver exceptional customer service.
- Assisted with staff scheduling, shift coverage, and performance management to maintain optimal staffing levels.
- Handled inventory management, supply ordering, and vendor coordination to support business needs.
- Ensured compliance with food safety, sanitation, and health regulations.
- Resolved customer issues with professionalism, maintaining a positive dining experience and fostering customer loyalty.
- Managed cash handling, daily deposits, and point-of-sale reconciliation.
- Played a key role in training and onboarding new employees, promoting a supportive and efficient team environment.
Shift Lead
Chicken Salad Chick
06.2021 - 01.2023
- Supervised daily restaurant operations to ensure high standards of food quality, cleanliness, and customer service.
- Led, trained, and motivated team members to deliver a consistent and welcoming guest experience.
- Managed shift schedules, delegated tasks, and ensured proper staffing during peak hours.
- Handled opening and closing procedures, including cash handling, deposits, and inventory checks.
- Addressed customer concerns promptly and professionally to ensure satisfaction and repeat business.
- Enforced company policies, food safety standards, and health regulations.
- Supported store management in achieving sales goals and maintaining labor and cost controls.
- Maintained a positive work environment, encouraging teamwork and effective communication among staff.
Team Member
Chicken Salad Chick
09.2020 - 06.2021
- Provided friendly and efficient customer service at the counter and drive-thru.
- Prepared and assembled menu items according to brand standards and food safety guidelines.
- Maintained cleanliness and organization of workstations, dining area, and kitchen.
- Operated POS system to accurately take orders and handle cash, credit, and mobile transactions.
- Collaborated with team members to ensure smooth and timely service during peak hours.
- Restocked supplies and ingredients to support continuous operations throughout shifts.
- Followed company procedures to uphold quality, safety, and sanitation standards.
Cashier
Publix
04.2015 - 12.2020
- Operated cash register and point-of-sale (POS) systems to process customer purchases accurately and efficiently.
- Provided friendly, prompt, and courteous service to ensure a positive shopping experience.
- Handled cash, credit, debit, and mobile transactions with accuracy and integrity.
- Assisted customers with product inquiries, returns, and store policies.
- Maintained cleanliness and organization of checkout areas and front-end displays.
- Monitored bagging area to ensure items were properly packed and handled.
- Supported front-end team with stocking, cleaning, and assisting in other departments as needed.
- Adhered to company policies regarding safety, loss prevention, and customer privacy.
Education
JAMES CLEMENS HIGH SCHOOL -
JAMES CLEMENS HIGH SCHOOL
MADISON, ALSkills
- Customer Service & Communication
- Sales & Client Relations
- Leadership & Team Collaboration
- Adaptability & Time Management
- Operations & Administrative Skills
- Behavioral & Human Services Support
- Data recording
- Treatment plan implementation
- Effective communication
- Emotional intelligence
Timeline
Mental Health Technician
Central Alabama Wellness
06.2026 - Current
Server
Saltgrass Steakhouse
11.2025 - 06.2026
IPS employment Specialist
Central Alabama Wellness
07.2025 - 11.2025
Registered Behavior Technician
Freedom Therapies
03.2024 - 07.2025
Shift Manager
Chicken Salad Chick
10.2023 - 02.2024
Producer
State Farm
01.2023 - 10.2023
Assistant Manager
Chicken Salad Chick
01.2023 - 10.2023
Shift Lead
Chicken Salad Chick
06.2021 - 01.2023
Team Member
Chicken Salad Chick
09.2020 - 06.2021
Cashier
Publix
04.2015 - 12.2020
JAMES CLEMENS HIGH SCHOOL -
JAMES CLEMENS HIGH SCHOOL