Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Amanda Townsley

West Des Moines,IA

Summary

Accomplished professional consistently demonstrating dedication and drive to excel in career. Recognized as Associate of the Month during Grand Opening Month at Topgolf, proving ability to deliver exceptional results. Promoted three times in three months, showcasing rapid progression and adaptability. Commitment to excellence and strong work ethic consistently propelling forward. Eager to continue making significant impact in future endeavors.

Overview

7
7
years of professional experience

Work History

Bayhost Event Ambassadors

Topgolf USA
08.2024 - Current
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.

Bartender/Server

Burger Shed
01.2023 - Current
  • First six months of increased sales by 5%, provide side work checklist for server and bartenders
  • Manage up to four people in the restaurant
  • Keep a clean and organized work environment
  • Ensure all guest are welcomed and are given responsive, professional and gracious service

Head Teller

Central Bank
11.2017 - 05.2020
  • Opened a variety of personal and business accounts regularly.
  • Process loan payments, credit card payments
  • Conducted audits of drawers, safe, and ATM.

Education

CNA Certified - undefined

Des Moines Community College
Ankeny
05.2012

Skills

  • Leadership
  • Customer Relations
  • Time Management
  • Organized
  • Self Motivated
  • Multitasking

Timeline

Bayhost Event Ambassadors

Topgolf USA
08.2024 - Current

Bartender/Server

Burger Shed
01.2023 - Current

Head Teller

Central Bank
11.2017 - 05.2020

CNA Certified - undefined

Des Moines Community College

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Amanda Townsley