Amanda Traylor
Ballston Spa,NY
Summary
Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Life Insurance Agent
Principled Life
Saratoga Springs, NY
10.2022 - Current
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone an email.
- Obtained underwriting approval by completing application for coverage.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Maintained records of client information, including policies and payment history.
- Educated clients on various types of life insurance policies available in the market.
- Prepared quotes for prospective customers based on their individual needs.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Collaborated with other departments such as underwriting or claims processing teams.
- Licensed in 45 states.
Homemaker
Self-employeed
Ballston Spa, NY
01.2016 - 10.2023
- After selling our business , I stayed home to raise my son. While staying home , I worked on the side building and selling furniture for extra income. Once the pandemic hit , I then homeschooled my child ,who is now attending school.
Veterinary Assistant
Rood And Riddle Equine Hospital
Saratoga Springs, NY
09.2019 - 12.2019
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and stalls to prevent diseases
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Stable Owner
Traylor Stables
, NY
03.2013 - 01.2016
- Owned and operated large boarding facility
- Cared for 20-30 horses
- Did everything from cleaning stalls , handling horses , ordering all essentials to run the farm and a successful business , hiring workers and over-seeing all tasks were completed at an exceptional level
- We also worked with a well known non- profit business to take in retired racehorses and retrain them to find homes
- As well as put on and ran several events at our facility.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Advanced Teller
Adirondack Trust Company
, NY
01.2008 - 09.2013
- Excelled in excellent customer service as well as knowledge of the banking industry
- Assisted customers with several different kinds of transactions
- While employed by the Adirondack Trust Company
- I took and completed several banking classes to further my knowledge .
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
Shift supervisor
Stewart's Shops
Ballston Spa, NY
01.2005 - 01.2008
- Gained experience in strong customer service as well as a strong physical work ethic
- Was a part of a fast paced environment , performing all duties to run a successful and profitable shop
- Duties included customer interactions , stocking shelves, cleaning , preparing food and other goods , making sure we had a clean and functional shop and handling of money and bank transactions
- I also executed Ideas for new marketing strategies for particular products sold exclusively by
- Tewart's shops.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma - Fine Arts - graphic design
Shenendehowa High School
Clifton Park, NY06-2007
Fine Arts
Hudson Valley Community College
Troy, NYSkills
- Verbal and Written Communication
- Problem Solving
- Work Planning
- Critical Thinking
- Decision Making
- Customer Service
- Work Prioritization
- Building Relationships
- Client Education
- Insurance Sales Strategy
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Life Insurance Agent
Principled Life
10.2022 - Current
Veterinary Assistant
Rood And Riddle Equine Hospital
09.2019 - 12.2019
Homemaker
Self-employeed
01.2016 - 10.2023
Stable Owner
Traylor Stables
03.2013 - 01.2016
Advanced Teller
Adirondack Trust Company
01.2008 - 09.2013
Shift supervisor
Stewart's Shops
01.2005 - 01.2008
High School Diploma - Fine Arts - graphic design
Shenendehowa High School
Fine Arts
Hudson Valley Community College
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